Failed to save journal

System
System Member Posts: 227 Moderator Moderator
in Reckon One
This discussion was created from comments split from: Unexpected Error when trying to complete a Journal.

Comments

  • AndrewN
    AndrewN Member Posts: 27 Reckoner Reckoner

    Not sure if related but I am getting the following message:

    image.png

    when trying to save a journal entry. This has occurred on new journal entries and duplicated journals where one or more details have been changed. I have no idea which field is causing the error though in all cases there is no tax to be applied. There also seems to be some inconsistency in the error generation, some sneak through but other not even the data is the same.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,067 Reckon Community Manager Community Manager

    Hi @AndrewN

    Thanks for flagging this. A member of our support team will be giving you a call this morning to work through this with you.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 284 Reckon Staff Reckon Staff

    Hi @AndrewN

    Doing some testing, I noticed that the TRANS TYPE seems to get cleared when I change the contact, getting this error message.

    image.png

    In any case, Thanks for flagging this and we will provide an update when we hear back from our Devs.

    Thanks

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