I have selected remittance advices to email, which I do on a regular basis.
It has sent a couple and now frozen.
I can't get out of it.
any suggestions?
this is what is showing on the screen
Did it progress any further since you last posted the screenshot?
no.
I had to shut down pc and log out remotely twice. I was then able to get it running again
Hi @JO-ANNE_7327707
Glad to hear you got it running again.
When the sending process froze and you had to shut down the PC and log out a session for the Hosted platform:
yes the 5 were sent.
no when i logged back in, it was showing 30 to be sent
Does that mean that when you once again went through the process of sending out the remittance advices and it worked, that those five previously sent were sent again?
yes that is correct.
Hopefully you do not encounter that situation again.
If you do, then consider unselecting those that had been sent earlier if possible.
Please ensure that you backup regularly with the complete verification option enabled in the backup Options.
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