Why won’t my keyboard come up?

Deirdre Lowery
Deirdre Lowery Member Posts: 15 Reckoner Reckoner
in Accounts Hosted

I can type in my user name and password, but when it comes up with the login to the actual company file, the keyboard won’t come up to enable me to type in the password.

Best Answer

  • Kris_Williams
    Kris_Williams Member Posts: 4,240 Reckon Hall of Famer Reckon Hall of Famer
    Answer ✓
    IMG_6377.jpeg

    go to the icons up top and Click the one on the top right next to the little man, and scroll to the far right and select 'open on screen keyboard'

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,240 Reckon Hall of Famer Reckon Hall of Famer

    Try pressing

    Windows key + Ctrl + O

  • Deirdre Lowery
    Deirdre Lowery Member Posts: 15 Reckoner Reckoner

    I’m on an iPad, and I have no idea where to find the Windows key if there is one. I know where it is on a laptop, but at present, I can’t get into my laptop.

  • Kris_Williams
    Kris_Williams Member Posts: 4,240 Reckon Hall of Famer Reckon Hall of Famer

    Sorry I didn’t realise it was an iPad

  • Kris_Williams
    Kris_Williams Member Posts: 4,240 Reckon Hall of Famer Reckon Hall of Famer

    have you restarted the iPad fully so that the Apple appears?

  • Deirdre Lowery
    Deirdre Lowery Member Posts: 15 Reckoner Reckoner

    Thanks Kris. I have done that now, but it hasn’t fixed it. :(

  • Kris_Williams
    Kris_Williams Member Posts: 4,240 Reckon Hall of Famer Reckon Hall of Famer

    have you tried tapping more than once on the password field?

  • Deirdre Lowery
    Deirdre Lowery Member Posts: 15 Reckoner Reckoner

    Crikey Kris! That’s jolly convoluted, but it worked thank you. But why doesn’t the keyboard just pop up like it normally does when you go to type? I’m heading off now. Been trying to get my laptop up and working too, so have been on “support” with it as well. Maybe it’ll all work properly in the morning. 🙏. Thanks again for helping a befuddled older person out. ☺️

  • Kris_Williams
    Kris_Williams Member Posts: 4,240 Reckon Hall of Famer Reckon Hall of Famer

    good morning @Deirdre Lowery, very happy to help, from one oldie to another. Good luck with your laptop

  • Kris_Williams
    Kris_Williams Member Posts: 4,240 Reckon Hall of Famer Reckon Hall of Famer

    Actually if you download the Chrome app and use that instead of Safari the keyboard will pop up

  • Deirdre Lowery
    Deirdre Lowery Member Posts: 15 Reckoner Reckoner

    I am using the Chrome app. I use Chrome on my laptop as well. I find it’s the only way Reckon usually works. But for some reason there’s a glitch somewhere.

  • Kris_Williams
    Kris_Williams Member Posts: 4,240 Reckon Hall of Famer Reckon Hall of Famer

    I was on the Safari app and had the same result as you but when I switched to Chrome it worked

  • Datarec
    Datarec Reckon Staff Posts: 1,404 Reckon Staff Reckon Staff

    The first 'tap' onto the login dialog screen likely puts the 'focus' onto that dialog and the second tap onto the actual password field, puts focus on that as an input field resulting in the onscreen keyboard being displayed.

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  • Deirdre Lowery
    Deirdre Lowery Member Posts: 15 Reckoner Reckoner

    I have “tapped” a number of times in the Password area and it still does not bring up the keyboard. I’ve tried it again just now.

  • Eric Murphy
    Eric Murphy Member Posts: 506 Reckon Hall of Famer Reckon Hall of Famer

    @Deirdre Lowery hosted doesn't work on tablets anymore since they upgraded to Amazon.

    You can get it to work though by switching on desktop mode in the chrome app

  • Kris_Williams
    Kris_Williams Member Posts: 4,240 Reckon Hall of Famer Reckon Hall of Famer

    mine works fine if I use Chrome or if I turn the keyboard on in Safari

  • Eric Murphy
    Eric Murphy Member Posts: 506 Reckon Hall of Famer Reckon Hall of Famer
    https://community.reckon.com/discussion/comment/20660214#Comment_20660214

    Are you using the desktop mode in your browser app Kris?

  • Kris_Williams
    Kris_Williams Member Posts: 4,240 Reckon Hall of Famer Reckon Hall of Famer

    I just open Safari and have to activate the on screen keyboard, earlier today I just had to login using Chrome and the keyboard came up but now I have to activate the on screen keyboard also

  • Eric Murphy
    Eric Murphy Member Posts: 506 Reckon Hall of Famer Reckon Hall of Famer

    If you turn on desktop mode when you're logged into your file I don't think you'll have a problem

  • Kris_Williams
    Kris_Williams Member Posts: 4,240 Reckon Hall of Famer Reckon Hall of Famer

    how do you do that again ? Mental blank!

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