Tab not working in Reckon Accounts Hosted

MeadowsMaintenance
MeadowsMaintenance Member Posts: 7 Novice Member Novice Member
in Accounts Hosted

I am receipting payments in and I am unable to tab across the fields. Is there a fix for this.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager

    Hi @MeadowsMaintenance

    I've just tried checking this out in my file and it seemed to working ok, see example below.

    Tabbing - RAH.gif

    Can you please give us a little bit more info. Has it worked for you successfully before?

    Which fields are you attempting to tab through?

    Which browser are you using?

    Have you tried logging off your active session and then logging out of Hosted entirely before trying again?

  • MeadowsMaintenance
    MeadowsMaintenance Member Posts: 7 Novice Member Novice Member

    Hi

    I have logged out and restarted my computer and I am still having the same issue I cannot tab across to any of the fields in receive payments.

    This feature has always worked for me.

    I am using Google Chrome for logging into the Reckon Platform.  

    I have also noted that I am unable to tab fields when creating an Invoice.

  • Datarec
    Datarec Reckon Staff Posts: 1,436 Reckon Staff Reckon Staff

    Are you pressing the TAB key or the ENTER key when you are intending to 'tab across' to the next field?

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  • MeadowsMaintenance
    MeadowsMaintenance Member Posts: 7 Novice Member Novice Member

    I am pressing the TAB Key

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager

    Do you have any browser extensions running on your installation of Chrome?

    Can you please log off your active session one more time and logout of RAH then open an incognito browser window in Chrome and try again?

    I'd just like to rule out a few things locally because it seems like its working ok over the wider RAH service.

  • MeadowsMaintenance
    MeadowsMaintenance Member Posts: 7 Novice Member Novice Member

    Hi Rav,

    I have logged off again and logged back in through Chrome and it seems to be working now.

    I am not sure about having browser extensions.

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