New Invoices - Payment of zero value

PCsforKids
PCsforKids Member Posts: 52 Reckoner Reckoner
in Reckon One

Hi,

Under the old Invoices module we could have an Invoice of zero value and Make Payment resulting in the Invoice being Paid. We used this for a particular purpose (even though having zero value might not make sense in general).

Under the new Invoice module it does not allow Record Payment when the Amount is zero as far as I can figure out. Is this correct?

Philippa

Comments

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 551 Reckon Staff Reckon Staff

    Hi @PCsforKids

    During my investigation, I tested this scenario, and it appeared to be working at that time. I’ll confirm this with our development team and get back to you with an update shortly.

    Regards

    Tanvi

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  • SydneyFlow
    SydneyFlow Member Posts: 34 Reckon Star Reckon Star

    For the sake of my own curiousity, why are you adding payments to a $0.00 invoice?

  • PCsforKids
    PCsforKids Member Posts: 52 Reckoner Reckoner

    The reason is to get around the issue that quantities are not passed through. We sell metal and components to 2 companies "customers". When they pick up we create an Invoice to record what "items" were picked up in an Invoice and that also flags that we have not been paid yet.

    A few weeks later we receive payment and an itemised remittance advice. In order to retain the quantities in Reckon we Create a Receive Money and enter the remittance advice line items. Then under the old Invoices we would make sure the values were zero, do Make Payment and that would record the Invoice as paid but with zero value.

    I can understand that we were using an accidental feature of the old Invoices. So just want confirmation that this feature is not available in the new Invoices.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 551 Reckon Staff Reckon Staff

    Hi @PCsforKids

    I wanted to share an update regarding the issue you reported. Our development team is currently investigating it, and we’re working to resolve it as quickly as possible.

    We’ll keep you informed and provide further updates as soon as we have more details. Thank you for your patience!

    Regards

    Tanvi

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