Make Payment doubled

sherina79
sherina79 Member Posts: 46 Reckoner Reckoner
in Reckon One

I needed to amend a previously paid bill, so I unlinked the original payment. After making the necessary edits, I reprocessed the payment. I have now noticed that two similar entries for the same transaction appear in the “Make Payment” list.

I reviewed the trial balance and noted that the cash in bank account has been deducted twice. Could you please advise on the appropriate steps to correct the cash account

Answers

  • John Angelico
    John Angelico Member Posts: 27 Reckoner Reckoner

    Suggestion:

    1 unlink the second payment

    2 go to payments and find the second payment

    3 delete that payment as it is a duplicate

    4 return to the bill

    5 click make payment but select to apply an unallocated payment, which should show the first payment still available, and apply that to the bill

    RGDS

    John A

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 552 Reckon Staff Reckon Staff

    Hi @sherina79

    Apologies for the inconvenience caused.


    I’ve tested this scenario and was able to replicate the issue on my end as well. To raise this for further investigation, I’ll need a detailed explanation of the steps you followed. For example:

    • Created a bill of $100 and made a payment using Cash account
      • 1 Bill
      • 1 Payment of $100
    • Edited the bill and changed the amount from $100 to $150, then made payment using the same method
      • 1 Bill
      • 1 Payment of $100
      • 1 Payment of $150

    Once you confirm these details, I’ll escalate this to our development team and proceed to get it fixed. Thank

    Regards

    Tanvi

    Tanvi.png
  • sherina79
    sherina79 Member Posts: 46 Reckoner Reckoner

    Hi @Tanvi_kataria , see steps I made.

    1. Created 1 bill, amount $100 and made payment amount is $100 (Fully paid).

    2. Unlinked payment to edit the bill, edited tax code from "No tax" to "NCG" then save.

    3. Made payment again the full amount, $100 and save.

    Upon review, I noted two records reflecting payment for the same bill/transaction.

    Regards,

    Sherina

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 552 Reckon Staff Reckon Staff

    Thanks @sherina79

    I will pass this on to our development team for further investigation and get back to you with some update shortly. Thank you!

    Regards

    Tanvi

    Tanvi.png

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