Reckon Accounts Hosting Constantly Disconnecting

Joanne_10862457
Joanne_10862457 Member Posts: 9 Reckoner Reckoner
in Accounts Hosted

Hi, I am totally frustrated with Reckon Accounts Hosted. I login and within 1 minute it locks up and then disconnects and reconnects itself. This is happening constantly. For example, I am logged in now and have been for 15 minutes and it has disconnect and reconnected at least 6 times in the time frame. It is a nightmare. I have tried different browsers and the same problem occurs. I have tested my internet and there are no problems with it. The problem only occurs when I am using Reckon Hosted. Otherwise my computer is fine. Please help.

Best Answer

  • Eric Murphy
    Eric Murphy Member Posts: 602 Reckon Hall of Famer Reckon Hall of Famer
    Answer โœ“

    Did you already do the steps from the post that Karren linked previously?

Answers

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,587 Accredited Partner Accredited Partner

    Sorry to hear that. There must be something in your particular setup as nobody else is this problem as bad as you

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Joanne_10862457
    Joanne_10862457 Member Posts: 9 Reckoner Reckoner

    Thanks for that Gerry but it doesn't resolve my problem. The only solution I have is to change the software because this is unusable in its current format. I have tried using it with hotspot, different internet, different browsers and still the same thing keeps happening. I recognise this maybe something with my computer, maybe an update or something like that but there has to be an answer to stop it form happening. Thank you

    Reckon Hosted Problem .jpg
  • klaura
    klaura Reckon Staff Posts: 504 Reckon Staff Reckon Staff

    Hi @Joanne_10862457

    There was a similar post here.

    RECKON ACCOUNTS HOSTED is driving me nuts! โ€” Reckon Community

    You may want to check the steps provided by our Data Recovery team. I hope it helps.

    Kind regards,

    Karren.png
  • Kris_Williams
    Kris_Williams Member Posts: 4,299 Reckon Hall of Famer Reckon Hall of Famer

    have you tried logging in from another network on a different machine?

  • Joanne_10862457
    Joanne_10862457 Member Posts: 9 Reckoner Reckoner

    I have Kris. Tried different locations, different browsers and different networks. It is clearly something with my computer. I have turned my security off and that still doesn't solve it.

  • Joanne_10862457
    Joanne_10862457 Member Posts: 9 Reckoner Reckoner

    It is a little more stable if I am using my hotspot on my phone. It will still drop out but more like every 4-5 minutes rather than 1-2 minutes

  • klaura
    klaura Reckon Staff Posts: 504 Reckon Staff Reckon Staff

    It appears there may be a network issue. Could you please provide the name of your internet service provider?

    Kind regards,

    Karren.png
  • Joanne_10862457
    Joanne_10862457 Member Posts: 9 Reckoner Reckoner

    Starlink is out internet provided at home and on my phone it is Optus - Same problem occurs with both providers but the Optus is slightly better. We have no other problems with any other programs/computers other than Reckon.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,587 Accredited Partner Accredited Partner
    edited December 20

    If you don't. Absolutely need a hosted version. Why don't you use reckons desktop version of the same program? That way you won't have any Internet. Or login problems?

    Asked for a free trial version and see how that works for you.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Joanne_10862457
    Joanne_10862457 Member Posts: 9 Reckoner Reckoner

    Thank you all for your help. I did come up with a solution that seems to work as a temporary measure. If I turn my VPN on, for some reason it does not drop out. If I turn the VPN off it goes back to dropping out constantly. Not sure why this should make a difference but it does. Thanks again all. Joanne

  • Barbara_9752659
    Barbara_9752659 Member Posts: 27 Reckoner Reckoner

    I have also started experiencing this problem, so I want to flag that it is not a one offโ€ฆ what has happened in the background that has caused this to become an issue when we have been running along sweetly. Please dont dismiss this as a one off with one person

  • Eric Murphy
    Eric Murphy Member Posts: 602 Reckon Hall of Famer Reckon Hall of Famer
    edited December 23

    @Barbara_9752659 you might want to provide more details. Are you on starlink as well?

    Did you try the suggestion linked by Reckon?

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