Either the ATO is down or Reckon SBR is unavailable

SydneyFlow · January 29

Hi

I've just noticed that one of my older STP submissions has an error against it

The message is Either the ATO is down or Reckon SBR is unavailable.

Do I need to do anything with this to rectify it?

klaura · January 29

Reckon could not connect to ATO at the time of the submission possibly due to ATO temporary outage.

You mentioned that this issue was with the older submission. Have you since lodged a successful STP submission for the same pay period or a later one?

If so, there is no need for you to take any further action or make any adjustments. The YTD figures in the successful submission after the failed one should be accurate.

I hope it helps.

SydneyFlow · January 29

Thanks Karren, yes we've sent quite a few submissions after this one and they've all been successful.

I take it that I can safely ignore it and just keep submitting?

Reeta · January 29

Hi @SydneyFlow ,

If your later submissions go through successfully, the ATO already has the year-to-date figures so you can just safely ignore that and keep submitting the latest ones as usual.

Jason_Z · January 30

@SydneyFlow

My colleagues are correct, the STP will be fine, as the YTD values will update with the next STP submission but I just want to add that your BAS prefill balances might be off.

Its not a big issue though as you can manually adjust it.

Take a look at this article here for more info:
https://help.reckon.com/article/h2bfwmfz9z-reckon-single-touch-payroll-handling-duplicate-submissions#i_have_just_submitted_the_same_payrun_to_the_ato_twice_sent_an_update_event_or_missed_a_payrun_before_creating_a_new_one_however_my_bas_prefill_balances_don_t_match_my_payroll_why_is_that_and_what_do_i_do

Either the ATO is down or Reckon SBR is unavailable

Comments

Categories