Is anyone else have problems sending payslips to iinet email accounts?

Pia
Pia Member Posts: 87 Reckoner Reckoner
in Reckon Payroll

The payslips I've sent over the last 3 pay runs have all failed.

Answers

  • Jason_Z
    Jason_Z Reckon Staff Posts: 331 Reckon Staff Reckon Staff

    Hi @Pia,

    I just wanted to confirm, does it successfully send for employees with other email domains?

    Jason.png
  • Pia
    Pia Member Posts: 87 Reckoner Reckoner
    edited January 13

    Hi Jason, yes all other emails are ok. My email address that I am exporting from is also iinet.

  • Eric Murphy
    Eric Murphy Member Posts: 669 Reckon Hall of Famer Reckon Hall of Famer

    What does your email history show for those email addresses?

  • Jason_Z
    Jason_Z Reckon Staff Posts: 331 Reckon Staff Reckon Staff

    I haven't heard of issues specifically with iinet, but it might be worth trying to add email-reckonone@reckon.com as a safe sender in their email service and then test again to see if it comes through?

    That seemed to work for some Reckon Accounts users in the past.

    Jason.png
  • Pia
    Pia Member Posts: 87 Reckoner Reckoner

    They show failed and I'm thinking that is because I have cc emailed copies to my email address, but I checked with employee and they have received theirs.

  • Pia
    Pia Member Posts: 87 Reckoner Reckoner

    I have already added reckon emails to safe sender but it's still not working.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 331 Reckon Staff Reckon Staff

    Thanks for confirming @Pia.

    This might be a silly question, but could you please double-check that the email address listed in the employee record is correct and valid?

    Does the employee have a secondary email that you can test with?

    Jason.png
  • Pia
    Pia Member Posts: 87 Reckoner Reckoner

    I have tested with my own payslip which I sent to my gmail instead of my iinet and it was received.

    This has only started happening over the last 3 payruns.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 331 Reckon Staff Reckon Staff

    Hi @Pia

    Just checking in to see how you went, were you able to send the payslips in the end?

    If itโ€™s working fine with gmail but not with iinet, it does sound like the issue might be on the iinet side.

    Look forward to hear from you.

    Jason.png
  • Pia
    Pia Member Posts: 87 Reckoner Reckoner

    Hi Jason

    Thank you for following up, I have contacted The Messaging Company who now service iinet emails and they are looking into the issue.

Categories