Hello, I have accidentaly duplicated and submitted an employee payrun in Reckon Payroll. I have reverted to draft and then deleted the duplicate payrun, is this all that needs to be done for the ATO to have the correct totals?
Hi @redman,
Yes, that is all you need to do. Please note that deleting the duplicate pay run in Reckon will not delete the STP submission from the ATO, as STP submissions cannot be deleted once they have been sent. However, don't worry, as STP is YTD-based. Rest assured that the ATO used YTD figures from the most recent valid STP submission.
I hope it helps.
ok thank you. I have 2 queries regarding this with payruns,
Yes, even if they are submitted separately, both should have the correct Year-to-Date (YTD) updates.
I'm unsure why the other employee was removed from the employee list when creating a pay run. Could you please verify whether you are using a scheduled pay run? Additionally, do you encounter the same issue when accessing the web version?
Hello again
thank you for the response. The pay runs are unscheduled and have always been this way without issues. It is just the last 2 pay runs that 1 employee has dropped off the pay run list on the mobile app, but appears on the payrun list as expected on the web version of Reckon Payroll.
Also, if one of my employees has changed her surname, is it just a straightforward "edit employee" on the personal details page or is there a process that needs to be followed so that prior payruns are attached to this same employee?
Since there is no issue with the web version, could you please verify whether you are using the latest version of the Reckon App?
Regarding the change in the employee's surname, it should be a straightforward process. As long as the employee number remains unchanged, all submissions should continue to be associated with that employee.
ok, version 9.2.1
does that sound like what you are after?
You're already using the newest version of the app. I'll check into your account to see what's going on. I sent a request via email to access your book; I'd appreciate if you could approve our request.
thank you. If you could advise when/if the issue is resolved I would greatly appreciate it .
Upon checking, I noticed that items are being copied from the previous pay when creating a new payrun, which may be why the other employee is not appearing on the list. I recommend switching to the Use pay items from pay set up instead. You can make this adjustment in your Payroll Settings, either through the web or in your app.
Pease try creating a pay run again in the app after making the change to see if it resolves the issue.
hello again
I have done as you suggested, “use pay items from pay set up” to create today’s pay run. The problem still persists. The employee still does not appear on my ‘Pay Run’ list.
Hi @redman ,
Can you send us a screenshot of the app’s pays run screen filtered for that specific pay run date? It’d also be helpful if you could include a screenshot of the pay run where the employee should show up.
I can. But I would rather send over email please, than in this forum. Could you please send an email with the request.
I will send you a message privately here and you can reply back.
Our team has recently released version 9.2.7 of the Payroll app, which includes a fix for the issue mentioned above. Whenever convenient, could you please update the app and see if the issue has been resolved?
Thank you very much for your patience.
hello,
Yes!! Thank you so much. All appearing as expected now. Appreciate the fix 👏🏼
I am glad it is now sorted😊
