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Backup not restoring all data

Cdog57

hello - I am trying to move to a new PC using the backup/restore process and the backup copies the transaction but does not total them so the portfolio balance is 0.00

it seems the market value has not come across

thanks

Accepted answers

GerryWinter

Not sure how you did your backups but it seems that some of the data file is missing Did you restore it via the .RKN extention Or did you copy the file from one to another

All comments

GerryWinter

Not sure how you did your backups but it seems that some of the data file is missing Did you restore it via the .RKN extention Or did you copy the file from one to another

Cdog57

thanks for taking the time to help. I used the RKN extension. after spending sometime in the "investment center" in the portfolio I changed the show view to value and the numbers came back perfect, as if it refreshed the portfolio. relieved…

Datarec

Hi @Cdog57

Thank you for sharing what had resolved the issue for you as it may assist others in the future.

Based on what you have described, a support article has been generated.

Investment Portfolio Values Showing as Zero After Restoring a Backup - Reckon Community