"Please contact the tax office" - Single Touch Payroll

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  • Updated 3 months ago
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Hi everyone,

If you've just submitted your STP file and receive an error message advising to "Please contact the tax office", the most common reason for that is because your Software ID from GovConnect STP has not been registered with the ATO.

Check out our Single Touch Payroll AUSkey and Software ID FAQ page for full info how to register your Software ID.

Click this guide for info on locating the Software ID in Reckon GovConnect STP - 
Where is my Software ID for GovConnect Single Touch Payroll (STP)?



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Rav, Community Manager

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Posted 4 months ago

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