"Please contact the tax office" - Single Touch Payroll

Rav
Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager
edited October 2024 in Reckon Accounts (Desktop)
Hi everyone,

If you've just submitted your STP file and receive an error message advising to "Please contact the tax office", the most common reason for that is because your Software ID from GovConnect STP has not been registered with the ATO.

Check out our Single Touch Payroll AUSkey and Software ID FAQ page for full info how to register your Software ID.

Click this guide for info on locating the Software ID in Reckon GovConnect STP - 
Where is my Software ID for GovConnect Single Touch Payroll (STP)?


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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager
    edited July 2018
    Merging to existing thread Please reference the new conversation here: Software ID
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager
    edited July 2018
     
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