Can somebody please provide advise on how i can activate when all I get is an ERROR: opening the cached wizard pager?

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Activation issues
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Andrew Wernbacher

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Posted 1 year ago

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Andrew Wernbacher

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The RECKON activation desk suggested downloading and reinstalling the software from the Reckon Community. Not clear on where to do this from.
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Rav, Community Manager

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At this stage I think its best that you start again as it shouldn't be this hard.

Clean uninstall your current installation and preferably use a 3rd party uninstaller. For example, you can download the free Revo Uninstaller here 
This will remove ALL traces of the program from your PC. Ensure that your TEMP folder is cleared and there are no instances of previous Reckon Accounts installations present within there.

Once that is done, reinstall in Selective Startup mode, details found at the bottom of the Performing a clean un-install and re-install of Reckon Accounts Business article and listed below also.

Install Accounts Business in Selective Startup Mode

  1. Close all programs;

  2. Login to your PC as the built-in Administrator;

  3. Start > type: msconfig > Enter;

    Windows XP users:  Start > Run > type: msconfig > Enter;

  4. Click on the Services tab;

  5. Tick the box Hide all Microsoft services;

  6. Click Disable all >OK;

  7. Click Restart to reboot your computer;

  8. Install Reckon Accounts Business;

  9. Activate Reckon Accounts Business;

  10. Apply any services packs and patches;

  11. Revert to Normal Mode:

    1. Start > type: msconfig > Enter;

      Windows XP users:  Start > Run > type: msconfig > Enter

    2. Click on Normal Setup> OK;

    3. Click Restart to reboot your computer.


Once that is done you can open the program and enter the Licence Key that you obtained on your earlier phone call.
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Andrew Wernbacher

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agreed...shouldn't be this difficult. Its really frustrating.
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Andrew Wernbacher

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Same error!!!
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Andrew Wernbacher

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interestingly....I just had a call from Reckon who asked some questions and then hung up unexpectedly. we briefly discussed the error message....I assume that they'll call back??
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John G, Information Support Analyst

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Hello Andrew,

How did you go after re-installing and following the directions in 
Error on cached wizard page when trying to Activate ?


regards,
John

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Andrew Wernbacher

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Hi John

Issue remains as of my last message 4 days ago. I followed instruction but got the same error message. Any other suggestions? Its obviously something related to this PC.

Looking forward to some suggestions.

AW 
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John G, Information Support Analyst

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Thanks Andrew,

Can you confirm that you have the ActWzd.html & lcgn.html files in the C:\Users\Public\Public Documents\Intuit\ Shared\ directory?

regards,
John
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Andrew Wernbacher

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yes they are both there but both files icons seem more faintly colored than the other xxxxx.html files. Could this indicate some  issue?

AW
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John G, Information Support Analyst

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Thanks Andrew,

The lighter shade suggests those files are "hidden" to ordinary users.  They should not be, but it really shouldn't make a difference.  Nevertheless it would not hurt to make them normal, so right click them and select Properties, and then on the Attributes line uncheck the Hidden box.

You should also run your programme as an administraotr.  On your desktop launch icon, right click it and select Properties and then the Compatibility tab.  tick the box Run this program as an administrator.

Now give  Activating a go.  

If it fails again, reboot your PC into Selective startup mode and try again.

If it fails again, login to your PC as the Built-In Admin and try again.  


regards,
John
(Edited)
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Andrew Wernbacher

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Hurray... Unhiding the files seems to have worked. Thanks for your assistance.

AW