Error Code 16289 51651

Options
Steve Cook
Steve Cook Member Posts: 150 ✭✭
edited February 2017 in Reckon Accounts (Desktop)

RA2016, Windows 10 Professional, Outlook 2016

I am getting this error code. It appears when I close RA.
When I click "View Report", nothing happens, no report.

RA appears to be working normally, just this error when closing.
Translation please ?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2017
    Options
    Hi Steve,

    Does this occur each and every time you close Reckon Accounts? Does it occur after opening Reckon Accounts, waiting for a short amount of time then closing? ie. without performing any tasks/activity.

    Does this occur on other data files also? ie. Sample file?

    Have you performed a Verify & Rebuild as yet?

    Cheers
    Rav
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Steve Cook
    Steve Cook Member Posts: 150 ✭✭
    edited July 2016
    Options

    Does this occur each and every time you close Reckon Accounts?
    Not every time.

    Does it occur after opening Reckon Accounts, waiting for a short amount of time then closing? ie. without performing any tasks/activity.
    If no activity - No Error
    Seems to occur if I have created/emailed invoices/statements during the session. RA is not crashing. Possibly (not sure) the error is hiding behind the main RA screen, not seen until close RA. Later I will try minimising before closing, to check if error is there.

    Does this occur on other data files also? ie. Sample file?
    Will try later

    Have you performed a Verify & Rebuild as yet?
    Yes a couple of times

    Does the Reckon Error Code mean anything ?

    Possible clue. Started occurring after latest round of Windows Updates earlier this week

    This is recorded in the Windows Application event log
    The event time corresponds to when RA was closed:

    Faulting application name: qbw32.exe, version: 25.0.4002.1280, time stamp: 0x574e8eb1
    Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571afb7f
    Exception code: 0xc000000d
    Fault offset: 0x000ea24c
    Faulting process id: 0x1fc0
    Faulting application start time: 0x01d1dd7d24ff19fd
    Faulting application path: C:\Program Files (x86)\Intuit\Reckon Accounts 2016\qbw32.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 42a17c96-ae84-4cb6-a555-c948f5be8c96
    Faulting package full name:
    Faulting package-relative application ID:

Categories