Problems with import and conversion of QIF files

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Eddie Hayes
Eddie Hayes Member Posts: 8 ✭
edited February 2017 in Reckon Accounts (Desktop)
Hi there,
I'm using Reckon Accounts Plus 2016 but this same problem occurred when I was using Reckon Accounts Plus 2013. It suddenly started happening a few months ago.

When I go to import a bank statement file - a QIF - that part works.

I go to Banking > Import Bank Statement and I'm able to import the QIF and save it to a QBO file.

However, what *should* happen next does not. It does not show the "Reckon Accounts has received new transaction data..." etc. dialog box. It just sits there and nothing happens.

I can still import the QBO file by either double clicking on the actual file or going through File > Utilities>  Import > Web Connect Files > and it works as it should.

What is causing this? Something is preventing the seamless process that it is supposed to have happen from happening. I have attempted to trouble shoot by doing the following:

* Checked the permissions on each of the folders being used by Reckon Accounts
* Installed 2016 Plus
* Checked all the preferences that are available (none seems to be relevant)

Any ideas? I suspect a Windows 10 update is the problem, but have no idea how to find out which and I can't pinpoint exactly when this started happening, except it happened some months back and has never fixed itself.

Thanks,
Eddie

Comments

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hello Eddie,

    Welcome to the Reckon Community.

    Sounds like the import function is not triggering the import module to process the transactions.

    Go to Control Panel > Default Programs > Associate a file type or protocol with a specific program;
    Scroll down to .qbo - is it assigned to Reckon Accounts 2016?

    If not,
    Click on Change Program...
    Select Reckon Accounts 2016. 
    If it is not in your list, click on "Look for another app on this PC"
    Browse to your installation directory (Default: C:\Program Files (x86)\Intuit\Reckon Accounts 2016)
    Select QBW32.EXE.

    Now try again.  Was it successful?


    regards,
    John
  • Eddie Hayes
    Eddie Hayes Member Posts: 8 ✭
    edited December 2016
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    Hi John,

    It already is associated with QBW32.exe/Reckon Accounts 2016. I've already checked and double checked that and it doesn't make a difference.

    Regards,
    Eddie
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Thanks Eddie,

    Please do a test.  Create a new company file and import your QIF.  Do you get the same behaviour?


    regards,
    John



  • Eddie Hayes
    Eddie Hayes Member Posts: 8 ✭
    edited December 2016
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    Hi John,

    I get the same behavior with a new company file.

    Regards,
    Eddie
  • Rachel Zhong
    Rachel Zhong Member Posts: 10 ✭
    edited February 2017
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    I am using Reckon One - online accounting. I got the same problem, can't upload my statement.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited December 2016
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    Relates to Reckon One Please reference the new conversation here: Reckon One - Uploading QIF
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Thanks Eddie,

    Open your QIF with Notepad.
    is the first line !Type:Bank?
    is the date in the format dd/mm/yy?

    regards,
    John
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hi Eddie,

    When the import "fails" does a file appear in the Online Banking Centre anyway?

    regards,
    John
  • Eddie Hayes
    Eddie Hayes Member Posts: 8 ✭
    edited December 2016
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    Yes, and yes.
  • Eddie Hayes
    Eddie Hayes Member Posts: 8 ✭
    edited December 2016
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    No, it doesn't. Just the previous one that's been imported via File > Utilities > Import > Web Connect File
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    thanks Eddie,

    If the old file is processed and removed, does the import of the new QIF proceed?

    The next steps are firstly to consider that security software is blocking part of the Reckon Accoutns software.  Best test is to disconnect from the internet and restart your PC in Safe Mode.  Does the import of the QIF file now fail in the same way?

    If not, then restart in normal mode and make Reckon Accounts processes exceptions in your security software.  A guide is here.

    If the problem still occurs, then you will need to clean un-install your software and re-install it.  A guide is here.


    regards,
    John.
  • Eddie Hayes
    Eddie Hayes Member Posts: 8 ✭
    edited December 2016
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    Hi John,

    I did everything including doing a clean install, and nothing helped.
    Eddie
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Sorry to hear nothing worked Eddie.

    I've sent you one of my QIFs (3 transactions) that works for me.  Does it work for you?
    Are you willing to send your QIF to us at community@reckon.com?

    regards,
    John


  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Sorry to hear nothing worked Eddie.

    I've sent you one of my QIFs (3 transactions) that works for me.  Does it work for you?
    Are you willing to send your QIF to us at community@reckon.com?

    regards,
    John


  • Eddie Hayes
    Eddie Hayes Member Posts: 8 ✭
    edited December 2016
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    Hi John, I just did. Your one worked.
  • Eddie Hayes
    Eddie Hayes Member Posts: 8 ✭
    edited December 2016
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    Hi John and anyone following this discussion:
    The problem is resolved: I changed the name of the QBO file it converted from what the bank had given the QIF to a shorter name and it resolved this problem. Woohoo!

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