Unable to resize columns

This is not related but I am no longer able to resize columns on reports such as balance sheets etc. This was a problem the last time an attempt was made to fix the number of clicks it takes to print a report. Note: This conversation was created from a reply on: Ebillity Time Tracker no syncing with 2018 RAH.

Comments

Rav

Hi Tony,
I've moved your post over to its own thread here.

Can you let us know which browser you're using when you encounter this problem and does the same thing occur if you test a different browser?

Tony Chung (AU)

Hi Rav

The result is the same using google or internet explorer.

Rav

Thanks Tony,
Does this also affect ALL reports or only some?
I noticed you've mentioned balance sheets in your opening post, does it also affect all other reports you generate?

Tony Chung (AU)

This affects all reports unfortunately. It would have been a long list to do them all.

Rav

No worries, thanks Tony.
Which device are you using? A touchscreen-enabled device or a desktop PC?

Which operating system are you using?

Rav

Sorry for all the questions, just need to gather info as I'm getting the team to check this.

Tony Chung (AU)

Rav, I have a touchscreen-enabled laptop using Windows 10.

Pam_9173848

Rav with all due respect and I emphathise with you for whats been happening, why dont your "team" check this all out!
We have been through enough this weekend and the same thing happened last year, so where is the checklist that you check the report sizing/browser etc. Will we get a discount for testing the environment on your behalf for all the inconvenience and then on top of this we are supposed to test for you?

Lucinda

Is there a solution to this issue yet, as it drives us nuts not being able to resize columns.

Rav

Hi all,
There is a new KB article just published which is related to this and contains further information here -

Unable to resize my column widths on an invoice, other templates and the reports window

Shayne McNamara

Isn't this ambulance at the bottom of the cliff stuff though. How many thousands of customers use touch screen enabled PC's and this is growing. Surely making columns resize for all devices is Software development 101. This is a very Mickey Mouse solution.

Rav

We'll looking at a longer term solution for this however realistically that will not happen until well after the current AU EOFY period has passed.

Tracey Jones_7062486

Disable touch screen still the only fix???

Tracey Jones_7062486

Disable touch screen still the only fix???

Amy_9051873

This started happening to me today. I work in a cloud environment, none of our devices are touch screen, and it isn't actually an option to disable it. Is there another fix as yet?

Rav

Hi Amy,
As this has only started happening today and you're using a non-touchscreen device, what is happening when you attempt to resize? Which browsers are using with Hosted and is the same thing happening across other browsers as well?

Samantha Robertson

Is there a proper fix for this yet???

Samantha Robertson

Rav, can you please confrim this issue will be addressed for the 2019-2020 update??

Leanne Dew_8684015

resize columns by being to the right of the little diamond, works that way, dont highlight the diamond.

Reckon Accounts Hosted Announcements & Important Info

Check out the latest important info & announcements for Reckon Accounts Hosted

Button

View all Reckon software categories 🗃️

Each Reckon software has its own dedicated category on the Community. Click below to browse all categories.

Explore all categories