Unable to resize columns

  • 2
  • Question
  • Updated 3 months ago
  • Answered
This is not related but I am no longer able to resize columns on reports such as balance sheets etc. This was a problem the last time an attempt was made to fix the number of clicks it takes to print a report.

Note: This conversation was created from a reply on: Ebillity Time Tracker no syncing with 2018 RAH.
Photo of Tony Chung (AU)

Tony Chung (AU)

  • 110 Points 100 badge 2x thumb

Posted 4 months ago

  • 2
Photo of Rav

Rav, Community Manager

  • 63,194 Points 50k badge 2x thumb
Hi Tony,
I've moved your post over to its own thread here.

Can you let us know which browser you're using when you encounter this problem and does the same thing occur if you test a different browser?
Photo of Tony Chung (AU)

Tony Chung (AU)

  • 110 Points 100 badge 2x thumb
Hi Rav

The result is the same using google or internet explorer.
Photo of Tony Chung (AU)

Tony Chung (AU)

  • 110 Points 100 badge 2x thumb
This affects all reports unfortunately. It would have been a long list to do them all.
Photo of Rav

Rav, Community Manager

  • 62,520 Points 50k badge 2x thumb
No worries, thanks Tony. 
Which device are you using? A touchscreen-enabled device or a desktop PC? 

Which operating system are you using?
Photo of Rav

Rav, Community Manager

  • 62,520 Points 50k badge 2x thumb
Sorry for all the questions, just need to gather info as I'm getting the team to check this. 
Photo of Tony Chung (AU)

Tony Chung (AU)

  • 110 Points 100 badge 2x thumb
Rav, I have a touchscreen-enabled laptop using Windows 10.
Photo of Pam

Pam

  • 588 Points 500 badge 2x thumb
Rav with all due respect and I emphathise with you for whats been happening, why dont your "team" check this all out! 
We have been through enough this weekend and the same thing happened last year, so where is the checklist that you check the report sizing/browser etc.  Will we get a discount for testing the environment on your behalf for all the inconvenience and then on top of this we are supposed to test for you? 
Photo of Lucinda

Lucinda

  • 110 Points 100 badge 2x thumb

Is there a solution to this issue yet, as it drives us nuts not being able to resize columns.

Photo of Rav

Rav, Community Manager

  • 63,194 Points 50k badge 2x thumb
Hi all,
There is a new KB article just published which is related to this and contains further information here -

Unable to resize my column widths on an invoice, other templates and the reports window 
Photo of Gary Price

Gary Price

  • 2,242 Points 2k badge 2x thumb
With all due respect, this is not a solution.  Why does Reckon insist on using their customer base as beta testers, and then refuse to solve the issues.
Photo of Shayne McNamara

Shayne McNamara

  • 842 Points 500 badge 2x thumb
Isn't this ambulance at the bottom of the cliff stuff though.  How many thousands of customers use touch screen enabled PC's and this is growing.  Surely making columns resize for all devices is Software development 101.  This is a very Mickey Mouse solution.
Photo of Rav

Rav, Community Manager

  • 62,326 Points 50k badge 2x thumb
We'll looking at a longer term solution for this however realistically that will not happen until well after the current AU EOFY period has passed.
Photo of Tracey Jones

Tracey Jones

  • 310 Points 250 badge 2x thumb
Disable touch screen still the only fix???
Photo of Tracey Jones

Tracey Jones

  • 310 Points 250 badge 2x thumb
Disable touch screen still the only fix???