Shane and Kel,
This sounds like the same problem that I raised with Reckon about 3 weeks ago in a different thread. I got a reply from Rav to advise that "we will look into it". No reply received yet and frankly, none expected!
After complelely uninstalling RAP 2017, I installed RAP 2018 "upgrade" as per the instructions. However, the spash screen which comes up when the program is launched displays the 2017 heading (red colour). The only way that I can overcome the problem is to open the program as an administrator and when the program is launched in this manner, the correct splash screen (black) is displayed with the 2018 identification.
Clearly, this problem is too difficult for Reckon support. It is obviously a very poor uninstall process and there are probably some file elements and registry entries that have not been removed.
When checking the program properties in the About Reckon Accounts line of the help tab, it appears that the 2018 edition is correctly installed.
Kel you are able to request a CD, if you are unable to download the correct version (2018), although you should be able to access the correct version IF you are a paid subscription customer. I have a CD if you need one BUT you will need an installation key, have you checked if your subscription is up to date? Or am I confused what has happened?
Thanks for your offer re the CD, that is very generous. The background to this is that I renewed my licence in October, although this time I purchased a full licence through a Reckon vendor. I duly received the new 2017 CD even tho I had been using 2017 since last year. Then, 10 days after changing to the full licence, I had the invitation from Reckon to upgrade to PP 2018. When I followed the link in their email there were only two options listed i.e. 2017 or 2017 upgrade. No mention of PP 2018.
I chose the 2017 upgrade thinking that this may have just been Reckon's terminology for the new year version. After uninstalling and re-installing the download I discovered that I still had the 2017 version. My email enquiry to the vendor went unanswered - (must be a Reckon feature!). Hence my query via this community page. Perhaps my problem is connected with the full licence?. In any event, not much changes from one year to the next so I can wait to see if I can download the new version in the New year.
Thanks for your continuing interest. I don't expect any replies from Reckon so I am seldom disappointed. I must admit tho I had temporarily given up on this but if you can find an answer it would be greatly appreciated. My Customer ID is 841279. If you need the password as well just let me know.
Perhaps it is due to the change in my licence. As I mentioned, I changed to a full licence in October last (the 20th to be precise) so perhaps with this kind of licence there is no update facility??