You need the Admin / Administrator password when upgrading your data file in Reckon Accounts Hosted or Reckon Accounts business range

  • 1
  • Problem
  • Updated 1 year ago
  • (Edited)
 

In Reckon Accounts (desktop or hosted), the person who created the company data file is usually setup as the data file Administrator.

Please see this KB article why only the built in Admin user can upgrade the file. in Reckon Accounts.

·         This has the default username Admin

·         This username is able to assign passwords and access privileges to other users

 

Below is an example of a company data file that has multiple users:

-          The Administrator User called “Admin” which is indicated to be currently “logged on”

-          The Non-Administrator User called “User One

             

  

If you enter the Username and Password for “User One” when upgrading the company file, the following message will appear since it is not the Administrator username:

 


 


Only the Administrator user can perform this upgrade process.

 

If you now log in as the Admin user, it will provide the option to update the file to the new version.

 


 

You need to know what your Admin user password is in order to upgrade the data file.


If you have already tried a number of combination of passwords, even a blank one unsuccessfully, contact Data Services for a Password Removal service.


This will be a chargeable service if you require express same day or next day service.

  

Regards,

Reckon Data Recovery Team

 

 




Photo of Data Rec

Data Rec, Employee

  • 9,558 Points 5k badge 2x thumb

Posted 4 years ago

  • 1
Photo of Rav

Rav, Community Manager

  • 107,898 Points 100k badge 2x thumb
 

This conversation is no longer open for comments or replies.