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Changing browsers is worth a try for testing purposes to pinpoint a problem and possibly it’s cause. Doesn’t have to be permanent

When you change it, you need to continue clicking Next through to the final window (& then OK on that one) to save your changes.

HI Kris

Thanks for you reply. We have selected both in the send form box in all our employees profile and we have been able to send the pay slips in the older (2020) version and just couldn't in the new (2021) version.

Hi Marilyn. If you go to Lists> Templates, are your different types of pay slip options showing there?

John L G

• run your revised pay run in hosted
• prepare new STP file with the corrected numbers
• lodge the new STP with the ATO as a replacement file

You have to run an update event -

Also refer -

Had the same problem and what Rav says is correct (though it took a bit longer to work out eh Ravi). You need to have the Branch number in there if it's different from 001.

Oh dear. The perils of processing payments without all the data. Probably a lesson in there somewhere. Unless you are actually going to pay the staff and recoup it later, I would not process pays in advance.