Best Of
Merry Christmas🎅 & Happy New Year! 🎆
Hi everyone!
Can you believe Christmas is right around the corner again? Where has the year gone! 😲
2023 has been an absolutely massive year for everyone with Single Touch Payroll Phase 2 taking effect and now in full swing, upgrades for both Reckon One & Payroll Premier Desktop to Reckon Payroll, enhancements to RAH's office integration and a whole lot more! Onwards and upwards in 2024! 🚀
Before that though, I wanted to take a sec to thank you all for a huge year on the Reckon Community 👏.
As always, our members are what makes the Reckon Community such an awesome place and I can't thank our regular contributors enough who take time out of their day to help follow Reckon users with their questions along with sharing ideas & expertise. A very special shoutout to @Acctd4, @Kris_Williams, @GerryWinter, @Bruce, @PhuongDo, @Charley, @Graham Boast, @Robyn Kelly (Partner), @cosmic and many more! 👏
I'm heading off on holiday a little bit earlier than usual and will be away from the 14th but will be back on deck again early on 2 January.
The Community will be here if you need it and some of our awesome technicians from the support team will be keeping an eye on things while I'm away.
I hope you all have a very Merry Christmas 🎅🎄 and Happy New Year 🎉.
Look forward to seeing you all again in 2024!
Meet the Reckon team!
Hi everyone,
You might be familiar with their friendly voices over the phone, but I thought it would be nice to get to know a little more about the awesome folks in our various teams here at Reckon 😃
First up are the incredible folks in our technical support team!
You'll see members of the support team here on the Reckon Community as well and they're always happy to share their expertise and knowledge 😊
Alex
Reckon Community: @Alexander McKeown
Hello, I'm Alex!
I've been with Reckon for 5 years now, and am the senior-most member of the Reckon Technical Support team 🙂
My background is in video game design and virtual worlds, with a side degree in cybersecurity.
Reckon has been as close to home as my own front door - every face I see in the office is smiling, friendly, telling a joke, or celebrating our next achievement - there is a genuine sense of a community and innovation that arcs through the office like electricity on water. It's an invigorating experience to be working with an incredibly talented and passionate team, and it has been my honour to have trained all current technical support agents.
Outside of work, I play many games, and have a dozen hobbies - I am a huge Warhammer fan, I build Gundam models, I practice my singing skills, and write to my heart's content. In my free time, I tend to work on projects, or review new techniques for my craft, and always have my hands busy.
Whether you've had my assistance in the past, or have some troubles now, I am always happy to lend a hand, no matter the scenario 😊
Omar
Reckon Community: @Datarec_ReckonLtd
Hello everyone, my name is Omar and I’m a Data Recovery Engineer. 🖥️
I’ve been doing this job for a long time, since before the GFC, the GST, and even the KFC! 😅
What I love most about my work is collaborating with a team of people who are always eager to learn from each other and share their knowledge.
Some of the things that I’m passionate about are food, technology, and combat sports. I enjoy tasting new dishes, sometimes cooking them myself if they are not too complicated. I’m also interested in the latest gadgets and how they can enhance our lives rather than take away from them. Combat sports are another way for me to grow personally and challenge myself.
Fun fact: I once played a role in an Australian movie with some famous actors.. can you guess which movie?
Teddy
Reckon Community: @Teddy
Hi everyone! I'm Teddy Noyau, one of the senior technical support representatives here at Reckon.
I have been at Reckon for almost 2 years now (18 months to be precise) and so far it's been an amazing journey. My background is in IT and my previous work experiences come from supporting students, teachers, and school staff with all IT issues and queries .
My favourite thing about Reckon is hands down, the people! The people here at Reckon are is what makes this company such a great place to be 😊.
I'm passionate about information security, technology in general, and am always amazed how technology helps improve our way of life. Outside of work, I spend a lot of time working on automation projects for home, scripting tools, and pen testing my home network.
Reeta
Reckon Community: @Reeta
Hey everyone!
I've been proudly part of the Reckon family since January 2022 and my experience here has been truly awesome! 😊
My background is in customer service and I hold an educational foundation in computer engineering which I've had the opportunity to apply and refine during my tenure at Reckon.
What I love the most is the supportive atmosphere within the team, where we inspire and motivate each other, collectively tackling even the most challenging cases with our shared expertise and collaboration.
Outside of work, I have a huge passion for reading! 📖 I love to read a wide range of genres, from news to captivating novels. I believe reading has the power to transport you to different worlds, broaden your perspective, and it even allows me to experience life through the eyes of the characters in the books I read 😁.
I've just finished The 5 Elements of Effective Thinking. Hopefully there are some fellow book enthusiasts here on the Community that can give me some recommendations!
Karren
Reckon Community: @klaura
Hi, I'm Karren!
I'm one of your technical support team members and I've been with Reckon for 3 years now.
As a member of the Reckon team, I genuinely value the chance to interact with our partners, gain insight into their needs, struggles, and goals.. and even pick up knowledge from them myself. I've learned a huge amount from speaking with you all and I continue to do so which I love about my role.
I am a full-time Mum of two boys and 2 fur kids named Chico and Chichi.. Sometimes I even call my real kids these names 😆😅
I love being outdoors. I occasionally go for hiking and camping with family and friends. When I'm not working, I do sewing-related crafts. I find it to be quite therapeutic.
Nick
Reckon Community: @Nickiu
Hi, I’m Nick and I work as a Technical Support team member at Reckon. I joined the company less than a year ago and I have a background in cybersecurity and customer service.
Being a Reckon team member is a rewarding and fulfilling experience for me. I have friendly colleagues who are always supportive and helpful. They're also fun to work with and we often share jokes and stories 😁. I enjoy the challenges and variety of tasks that I encounter every day. I work in a culture of innovation and creativity that encourages me to think outside the box, and I can share my ideas and suggestions with others who are open-minded and collaborative. I am proud to be part of a team that is passionate about making a difference in the world of accounting software.
One of my passions outside of work is playing sport ⚽. I love soccer and fencing, and I practice them regularly. Playing sport helps me relax, have fun, and meet new people who share my interests.
Tanvi
Reckon Community: @Tanvi_kataria
Hi everyone!
I'm Tanvi, a Technical Support team member at Reckon. I started earlier this year in February 2023 and I'm passionate about helping others and making them feel happy, both inside and outside of work.
At Reckon, I enjoy the friendly environment, motivation, and encouragement to skill myself. I'm also grateful for the opportunity to work with a team of talented and supportive colleagues.
Outside of work, I enjoy spending time with my family and listening to music. I'm also fond of cooking! 👩🍳
I'm excited to be a part of the Reckon Community and look forward to getting to know all of you better!
Lucas
Reckon Community: @Lucas
Hi all, I'm Lucas and I am the newest member to the support team! I joined 5 months ago and have learnt a lot!
I have a background in Information Technology specifically the hardware and configuration of software and thoroughly enjoy resolving issues for complex challenges.
Reckon has been an absolute blast with its unique challenges and complex solutions I've discovered to assist clients. I also love the people and culture of Reckon and how everyone is willing to help reach your goals.
Outside of work, I thoroughly enjoy a good motorbike ride and new experiences with food 🍽️ and music 🎵.. let's be real who doesn't love a good chat over a lovely dinner with friends and family.
Tom
Reckon Community: @tommy86
Hi everyone! My name is Tom and I'm the team leader of our amazing support team.
I have worked with Reckon for a little over a year now and its been an incredible experience so far. I've worked in customer service and technical support roles for over 10 years and love supporting our customers and partners.
My favorite part of working with Reckon is the diverse team I get to work with everyday. Each person on the team has different strengths and backgrounds and together we make each other stronger and more capable to offer the best support experience we can to our customers.
Outside of work I'm a keen skydiver and have completed over 20+ skydives. I also love to watch rugby union and cook 😊
Luke
Reckon Community: @Luke
Meet Luke, the dedicated and passionate Head of Support at Reckon. With an impressive 8 year tenure, Luke's journey has seen him rise through the ranks, beginning as a first-level support representative and progressing through senior technical support and team leadership before taking the reins as Head of Support.
One of Luke's standout qualities is his deep appreciation for the unique culture at Reckon. For him, the company isn't just a workplace; it's a family 🤗. This familial atmosphere extends not only to colleagues but also to Reckon's valued customers and partners. The strong, close-knit relationships he fosters play a pivotal role in his leadership and approach to customer support.
Beyond the office, Luke's interests are as diverse as his career journey. A fervent fan of rugby league and tennis 🏉🎾, he spends his free time cheering on his favorite teams and athletes. Additionally, Luke's adventurous palate leads him to explore new cuisines and restaurants, adding exciting flavors to his life.
And here's a fun fact about Luke: he's not just a Head of Support, but also a DJ 🎧. His ability to mix music and create memorable experiences is just one example of his multifaceted personality.
Re: Reckon Accounts Hosted login issue - "Didn't get connection settings" (16 March)
** UPDATE **
Hi everyone
Our dev teams have put a fix in place which will hopefully resolve this issue. It will take approximately 20-30 minutes to propagate across the full Hosted network environment.
The recommendation is that you logout of Hosted entirely (use the Logout option on the Dashboard screen) and try logging in again after approximately 9:10 - 9:15am (AEDT).
Reckon Accounts Hosted login issue - "Didn't get connection settings" (16 March)
Reckon Accounts Hosted login issue - Didn't get connection settings
Hi everyone
We're currently looking into an issue affecting the ability to login to Reckon Accounts Hosted.
Reports indicate a "Didn't get connection settings" error message is appearing during login attempts after entering your credentials.
Our Hosted team is investigating this at the moment and we sincerely apologise for the inconvenience this is causing at the moment.
I hope to have more information from our devs very soon which I'll update here.
________________________________________________________
THIS ISSUE IS NOW RESOLVED
Re: Reckon Accounts Hosted login issue - "Didn't get connection settings" (16 March)
Morning everyone
Thanks for your reports on this, the team are looking into this at the moment.
Hoping to have more info from them very soon to share. Sincere apologies for the inconvenience this is causing first thing today.
IMPORTANT NOTICE: Unusual Reckon Accounts Hosted activity detected
IMPORTANT NOTICE
Unusual Reckon Accounts Hosted activity detected
Please be advised that we have recently identified a number of suspicious login attempts on the Reckon Accounts Hosted login page. These attempted logins occurred on the 27th of December to the 9th of January 2023 and were using randomly generated UserID and Password combinations.
As soon as the irregular activity was detected, we took action to block these attempts and started an immediate investigation.
Based on all the information we currently have, we believe that there were no successful logins, and no client data was compromised.
While our investigation is not yet complete, and has taken until today to get a better sense of what happened, we wanted our customers to be aware of what has happened as soon as possible so they can ensure they are vigilant about the security of their data.
What you can do:
- Ensure you have a robust password or passphrase set on your Reckon Hosted User account. For more information on passphrases click here. For information on changing your Reckon Accounts Hosted User password click here.
- Create unique, complex passwords on each of your QBW data files. For information on how to set up users and passwords on your QBW file, log into your data file and open the Passwords: Adding Help File.
- Contact Reckon if you have noticed any unusual activity within your Reckon Accounts Hosted account or Reckon Accounts company file(s) since the 27th of December.
What Reckon are doing:
- We have taken immediate steps to block the attempted logins.
- We will be making improvements to the way Reckon Accounts Hosted passwords are handled in the immediate future.
- We will continue to enhance and improve the overall security and monitoring of the Reckon Accounts Hosted environment.
- We are continuing our investigation and will notify and work with the relevant authorities where required.
Further updates will be made in this thread as they come to hand and if you have any questions please feel free to reply below.
How do I search for existing posts related to a specific product? 🔍
How do I search the Reckon Community for existing posts related to specific products or categories?
Searching the Reckon Community is a great way to find existing posts or questions that have previously been created by fellow members. You may even find the answer to a question or topic that you're currently contending with that has already been answered or discussed! 😊
To start searching, enter some specific keywords relating to your query in the search bar then hit the Search button or simply press enter. A list of search results best matching your keywords will appear which you can browse and select from.
The best method though is to customise your search results for the Reckon product or category that is relevant to you by using the category filter.
Filter search results for your Reckon product
A really useful tip is to filter your search results by the product or category that is relevant to you/your query. You can do this by clicking the 'Discussions' option and then use the 'Category' list to select your Reckon product category. This will make your search results more relevant and specific to you by filtering existing posts for the relevant product only.
You can also user other filters such as date range, author, title and tags to drill down even further.
In a hurry? Use Smart Search!
As you start typing in keywords that are relevant to your query in the search bar, you'll be presented with suggestions that best match from all conversations and categories across the Community immediately in the list on-screen. Smart search will update the suggested list dynamically as you type.
Creating a custom super item in Reckon Payroll Web
Creating a custom super item in Reckon Payroll Web
You have the ability to create various superannuation-type items in Reckon Payroll. The available superannuation types are;
- Super Guarantee
- Employer Additional
- Productivity
- Collective Agreement
- Salary Sacrifice
- Member Voluntary
- Spouse Deduction
Creating a new Custom Super Item
- To create a new custom super item go to Settings ➡ Pay Items ➡ Create Pay Item ➡ Select superannuation from the list
- Select the superannuation type you wish to create eg. Super Guarantee, Employee Additional etc.
- Give the new super item a relevant and easily identifiable name and description
- Select the expense account for the super item
- Select the rate basis you want this item to calculate super on. You can select from the following options; Statutory Rate, Fixed Amount or Percentage of Earnings
- Click on Pay preferences to select the pay items that your new super item needs to calculate super on. Simply tick which earnings, leave, allowance or deduction items that you would like the custom super item you are creating to calculate super on when its used in a pay run.
- After the super item is set up, you will then need to assign it to the employee superannuation fund. Check out our 'Creating and assigning a super fund' guide for more info.
IMPORTANT!
You must assign which pay items you would like your custom super item to calculate super on. Super will NOT be calculated if the super item is not linked to the pay item used in a pay run.
Check out the short video demo below on creating a custom super item in Reckon Payroll Web
Creating an employee super fund in Reckon Payroll Web
Creating a super fund and assigning it to an employee
An important part of the payroll process is the ability to assign your employee's choice of superannuation fund.
You can now set up Australian Prudential Regulation Authority (APRA) and self-managed type super funds in the Reckon Payroll App (Web Access).
We have broken down this down into 2 really easy steps:
- Set up the Superannuation fund
- Assign the super fund to the employee
Setup superannuation funds
This is the superannuation fund (i.e. CARE, REST, Australian Super) which you pay the employee's super into.
To setup a superannuation fund go to Settings ➡ Superannuation Funds.
- Click on the 'Create Superannuation Fund' button and select whether the super fund is an APRA regulated fund or an Self Managed Super Fund (SMSF)
- Display Name - Enter a display name for the super fund
- Fund Name - As you type in the fund name you'll be presented with a list of options to select from for the super fund and its respective fund products. Select the most appropriate option for your fund.
You can request adding your super fund if its not present in the search list.
Check out the short video example below on how to setup a super fund and also how to submit a request for a missing super fund -
Assign the superfund to your employee
After you have set up the superfund, you will then need to assign it to the employee. This is where you select the superfund product and super items for the employee to be used in pay runs.
To assign a super fund edit the Employee ➡ Other Details. Select the superannuation fund from the list then select the associated fund product. Enter the member number (mandatory) and a date when the employee joined the super fund.
The default 'system' superfund is automatically assigned to all employees created in Reckon Payroll which can be removed after you've assigned a specific superfund to the employee.
Check out the demo video below to learn how to assign a superfund to an employee -
Congratulations! You've successfully created a super fund and have assigned to your employee.