We've just released the highly requested 'Email Report' feature to Reckon Accounts Hosted!
The Email Report is a report that shows you all the emails you have sent out of Reckon Accounts Hosted and whether they were able to be delivered.
The Email Report can be accessed via the View Email Report option on the Dashboard in Reckon Accounts Hosted.
There is important information on the Email Report feature in particular regarding the various 'result types' that appear in the report in our Help Guide below -
Reckon Payroll App Update v2.12.16
The Reckon Payroll App has received an update to v2.12.16 which is available to download from your app store.
Employee information validation improvements
We've made some much needed improvements to the way employee information is validated when you attempt to create a new employee or complete the profile of an employee migrated from the old STP app.
If you attempt to save an employee profile without full information being completed in each of the tabs, the app will now take you back to the respective tab that requires information. It will also display a message at the top detailing exactly which information is missing that requires your attention.
If you are missing information in more than one tab, the app will take you back to the first tab with missing information. You will also see a red dot symbol on each tab that contains incomplete information.
Check out the screen recording below for an example on how the new process works in the v2.12.16 update. The example shows an incomplete employee profile attempting to be saved but is missing information in two tabs. Upon attempting to save, the Payroll App directs you back to the first tab that requires missing info to be completed. A subsequent attempt at saving the still-incomplete profile then immediately switches to the next tab that requires information. Once entered, the save then completes successfully.
Common migration issues/blockers
Are you having trouble migrating from the STP app to the Payroll App?
We've put together a guide on the most common reasons that can cause your migration to the Payroll App to be blocked and how to solve them.
If you're encountering an issue with your migration that isn't covered in the help guide above, please create a new discussion on the Community here and give us as much information as possible on what's happening, we're more than happy to assist 😊.
Reckon Payroll App Update v2.12.13
The Reckon Payroll App has received an update to v2.12.13 which is available to download from your app store.
Leave Loading field fixed
The previous v2.12.9 update introduced a bug to the leave loading field in an employee profile where the previous % value would be retained even if the value was removed and saved. This has now been fixed in this new v2.12.3 update.
In-app ability to edit Company Name
You will now be able to edit the company name and legal name in-app for ABN entity. This is particularly useful if you have been contacted by the ATO to do so if there are disparities with how your business name has been registered.
Reckon Accounts Hosted is slow and lagging for a week or two now. Every few minutes it goes into a loading process.
Any reason for this? Even during peak usage time we haven't experience this before.
Are you currently using the free STP App and need to migrate over to the Payroll App?
Got a burning question about what's happening, how to migrate, what it all means for you or just some general info about?
Check out our Frequently Asked Questions (FAQ) guide linked below which answers the most common questions on migrating from the free STP app to the Payroll App.
FAQ - Migrating from the STP App to the Payroll App
The STP App has been retired, which means you are no longer able to create new STP submissions in the STP App for the 2020/21 year. Now is the time to complete EOFY finalisations in the STP App and start the new financial year fresh in the Reckon Payroll App.
Simply download the Reckon Payroll App and sign in with your existing STP App login credentials. You'll be able to migrate your existing data to the Reckon Payroll App from there.
For more information check out our help resources below which cover Frequently Asked Questions (FAQ) on migrating from the STP app to the Payroll App.
STP PHASE 2 COMPLIANCE REMINDER
With the expansion of Singe Touch Payroll to STP Phase 2 you will be required to itemise the components that make up the gross income amount and provide additional reporting fields to the ATO.
This change means that the STP App's simple design will no longer satisfy ATO STP requirements, and has been a major factor in our decision to retire the app. The Reckon Payroll App's additional functionality will enable you to easily transition to STP Phase 2 when it comes into effect on 1 January 2022.
Click below to learn more about Single Touch Payroll Phase 2 -
Download the Reckon Payroll App by clicking the link below -