Best Of
Re: IMPORTANT INFO - Multi Factor Authentication for Reckon Accounts Hosted 🔒
Hi Rav
How is MFA going to work when 2 people (husband and wife), need to use it at different times and we have different phone numbers? We have 2 companies.
Our BAS agent also logs in every quarter and our accountant when necessary.
Re: recurring transactions
Reckon Accounts Personal Plus - Discontinued?
I have noticed that there was no update for Reckon Accounts Personal Plus 2022 in 2023 or so far in 2024 (17/01/2023).
I know that Reckon seem to do very little in the way of improvement or development for this software as it seems to no longer be a focus for their business going forward for two main reasons.
- It is a consumer (NOT business oriented) focused product.
- It is a desktop application while most of their other products are online / hosted offerings.
This product really has never had any peer to compare it too as it was always just so much better and uniquely superior.
Sadly, most of the development to achieve this superiority, I suspect, was undertaken by Intuit in the US before it was purchased by Reckon Australia.
Since this purchase, the software has change very little and now looks rather dated.
Despite it's lack of recent innovation and it's dated appearance it is still a very useful product that offers a unique set of features and functionality.
I am concerned that it appears this product is about to be discontinued and removed from the Reckon product lineup altogether.
If this is the case, what will Reckon offer it's consumer based customers as a replacement?
Is Reckon planning to exit the 'consumer product' space entirely?
I am hoping that someone from Reckon can shed some light on the future of this old, but very useful product I have been using for about 20 years.
Please Reckon, if you do plan on casting your consumer based customers adrift, at least give us some time to make alternative software arrangements.
Merry Christmas🎅 & Happy New Year! 🎆
Hi everyone!
Can you believe Christmas is right around the corner again? Where has the year gone! 😲
2023 has been an absolutely massive year for everyone with Single Touch Payroll Phase 2 taking effect and now in full swing, upgrades for both Reckon One & Payroll Premier Desktop to Reckon Payroll, enhancements to RAH's office integration and a whole lot more! Onwards and upwards in 2024! 🚀
Before that though, I wanted to take a sec to thank you all for a huge year on the Reckon Community 👏.
As always, our members are what makes the Reckon Community such an awesome place and I can't thank our regular contributors enough who take time out of their day to help follow Reckon users with their questions along with sharing ideas & expertise. A very special shoutout to @Acctd4, @Kris_Williams, @GerryWinter, @Bruce, @PhuongDo, @Charley, @Graham Boast, @Robyn Kelly (Partner), @cosmic and many more! 👏
I'm heading off on holiday a little bit earlier than usual and will be away from the 14th but will be back on deck again early on 2 January.
The Community will be here if you need it and some of our awesome technicians from the support team will be keeping an eye on things while I'm away.
I hope you all have a very Merry Christmas 🎅🎄 and Happy New Year 🎉.
Look forward to seeing you all again in 2024!
Meet the Reckon team!
Hi everyone,
You might be familiar with their friendly voices over the phone, but I thought it would be nice to get to know a little more about the awesome folks in our various teams here at Reckon 😃
First up are the incredible folks in our technical support team!
You'll see members of the support team here on the Reckon Community as well and they're always happy to share their expertise and knowledge 😊
Alex
Reckon Community: @Alexander McKeown
Hello, I'm Alex!
I've been with Reckon for 5 years now, and am the senior-most member of the Reckon Technical Support team 🙂
My background is in video game design and virtual worlds, with a side degree in cybersecurity.
Reckon has been as close to home as my own front door - every face I see in the office is smiling, friendly, telling a joke, or celebrating our next achievement - there is a genuine sense of a community and innovation that arcs through the office like electricity on water. It's an invigorating experience to be working with an incredibly talented and passionate team, and it has been my honour to have trained all current technical support agents.
Outside of work, I play many games, and have a dozen hobbies - I am a huge Warhammer fan, I build Gundam models, I practice my singing skills, and write to my heart's content. In my free time, I tend to work on projects, or review new techniques for my craft, and always have my hands busy.
Whether you've had my assistance in the past, or have some troubles now, I am always happy to lend a hand, no matter the scenario 😊
Omar
Reckon Community: @Datarec_ReckonLtd
Hello everyone, my name is Omar and I’m a Data Recovery Engineer. 🖥️
I’ve been doing this job for a long time, since before the GFC, the GST, and even the KFC! 😅
What I love most about my work is collaborating with a team of people who are always eager to learn from each other and share their knowledge.
Some of the things that I’m passionate about are food, technology, and combat sports. I enjoy tasting new dishes, sometimes cooking them myself if they are not too complicated. I’m also interested in the latest gadgets and how they can enhance our lives rather than take away from them. Combat sports are another way for me to grow personally and challenge myself.
Fun fact: I once played a role in an Australian movie with some famous actors.. can you guess which movie?
Teddy
Reckon Community: @Teddy
Hi everyone! I'm Teddy Noyau, one of the senior technical support representatives here at Reckon.
I have been at Reckon for almost 2 years now (18 months to be precise) and so far it's been an amazing journey. My background is in IT and my previous work experiences come from supporting students, teachers, and school staff with all IT issues and queries .
My favourite thing about Reckon is hands down, the people! The people here at Reckon are is what makes this company such a great place to be 😊.
I'm passionate about information security, technology in general, and am always amazed how technology helps improve our way of life. Outside of work, I spend a lot of time working on automation projects for home, scripting tools, and pen testing my home network.
Reeta
Reckon Community: @Reeta
Hey everyone!
I've been proudly part of the Reckon family since January 2022 and my experience here has been truly awesome! 😊
My background is in customer service and I hold an educational foundation in computer engineering which I've had the opportunity to apply and refine during my tenure at Reckon.
What I love the most is the supportive atmosphere within the team, where we inspire and motivate each other, collectively tackling even the most challenging cases with our shared expertise and collaboration.
Outside of work, I have a huge passion for reading! 📖 I love to read a wide range of genres, from news to captivating novels. I believe reading has the power to transport you to different worlds, broaden your perspective, and it even allows me to experience life through the eyes of the characters in the books I read 😁.
I've just finished The 5 Elements of Effective Thinking. Hopefully there are some fellow book enthusiasts here on the Community that can give me some recommendations!
Karren
Reckon Community: @klaura
Hi, I'm Karren!
I'm one of your technical support team members and I've been with Reckon for 3 years now.
As a member of the Reckon team, I genuinely value the chance to interact with our partners, gain insight into their needs, struggles, and goals.. and even pick up knowledge from them myself. I've learned a huge amount from speaking with you all and I continue to do so which I love about my role.
I am a full-time Mum of two boys and 2 fur kids named Chico and Chichi.. Sometimes I even call my real kids these names 😆😅
I love being outdoors. I occasionally go for hiking and camping with family and friends. When I'm not working, I do sewing-related crafts. I find it to be quite therapeutic.
Nick
Reckon Community: @Nickiu
Hi, I’m Nick and I work as a Technical Support team member at Reckon. I joined the company less than a year ago and I have a background in cybersecurity and customer service.
Being a Reckon team member is a rewarding and fulfilling experience for me. I have friendly colleagues who are always supportive and helpful. They're also fun to work with and we often share jokes and stories 😁. I enjoy the challenges and variety of tasks that I encounter every day. I work in a culture of innovation and creativity that encourages me to think outside the box, and I can share my ideas and suggestions with others who are open-minded and collaborative. I am proud to be part of a team that is passionate about making a difference in the world of accounting software.
One of my passions outside of work is playing sport ⚽. I love soccer and fencing, and I practice them regularly. Playing sport helps me relax, have fun, and meet new people who share my interests.
Tanvi
Reckon Community: @Tanvi_kataria
Hi everyone!
I'm Tanvi, a Technical Support team member at Reckon. I started earlier this year in February 2023 and I'm passionate about helping others and making them feel happy, both inside and outside of work.
At Reckon, I enjoy the friendly environment, motivation, and encouragement to skill myself. I'm also grateful for the opportunity to work with a team of talented and supportive colleagues.
Outside of work, I enjoy spending time with my family and listening to music. I'm also fond of cooking! 👩🍳
I'm excited to be a part of the Reckon Community and look forward to getting to know all of you better!
Lucas
Reckon Community: @Lucas
Hi all, I'm Lucas and I am the newest member to the support team! I joined 5 months ago and have learnt a lot!
I have a background in Information Technology specifically the hardware and configuration of software and thoroughly enjoy resolving issues for complex challenges.
Reckon has been an absolute blast with its unique challenges and complex solutions I've discovered to assist clients. I also love the people and culture of Reckon and how everyone is willing to help reach your goals.
Outside of work, I thoroughly enjoy a good motorbike ride and new experiences with food 🍽️ and music 🎵.. let's be real who doesn't love a good chat over a lovely dinner with friends and family.
Tom
Reckon Community: @tommy86
Hi everyone! My name is Tom and I'm the team leader of our amazing support team.
I have worked with Reckon for a little over a year now and its been an incredible experience so far. I've worked in customer service and technical support roles for over 10 years and love supporting our customers and partners.
My favorite part of working with Reckon is the diverse team I get to work with everyday. Each person on the team has different strengths and backgrounds and together we make each other stronger and more capable to offer the best support experience we can to our customers.
Outside of work I'm a keen skydiver and have completed over 20+ skydives. I also love to watch rugby union and cook 😊
Luke
Reckon Community: @Luke
Meet Luke, the dedicated and passionate Head of Support at Reckon. With an impressive 8 year tenure, Luke's journey has seen him rise through the ranks, beginning as a first-level support representative and progressing through senior technical support and team leadership before taking the reins as Head of Support.
One of Luke's standout qualities is his deep appreciation for the unique culture at Reckon. For him, the company isn't just a workplace; it's a family 🤗. This familial atmosphere extends not only to colleagues but also to Reckon's valued customers and partners. The strong, close-knit relationships he fosters play a pivotal role in his leadership and approach to customer support.
Beyond the office, Luke's interests are as diverse as his career journey. A fervent fan of rugby league and tennis 🏉🎾, he spends his free time cheering on his favorite teams and athletes. Additionally, Luke's adventurous palate leads him to explore new cuisines and restaurants, adding exciting flavors to his life.
And here's a fun fact about Luke: he's not just a Head of Support, but also a DJ 🎧. His ability to mix music and create memorable experiences is just one example of his multifaceted personality.
Re: Reckon Accounts Hosted login issue - "Didn't get connection settings" (16 March)
** UPDATE **
Hi everyone
Our dev teams have put a fix in place which will hopefully resolve this issue. It will take approximately 20-30 minutes to propagate across the full Hosted network environment.
The recommendation is that you logout of Hosted entirely (use the Logout option on the Dashboard screen) and try logging in again after approximately 9:10 - 9:15am (AEDT).
Reckon Accounts Hosted login issue - "Didn't get connection settings" (16 March)
Reckon Accounts Hosted login issue - Didn't get connection settings
Hi everyone
We're currently looking into an issue affecting the ability to login to Reckon Accounts Hosted.
Reports indicate a "Didn't get connection settings" error message is appearing during login attempts after entering your credentials.
Our Hosted team is investigating this at the moment and we sincerely apologise for the inconvenience this is causing at the moment.
I hope to have more information from our devs very soon which I'll update here.
________________________________________________________
THIS ISSUE IS NOW RESOLVED
Re: Reckon Accounts Hosted login issue - "Didn't get connection settings" (16 March)
Morning everyone
Thanks for your reports on this, the team are looking into this at the moment.
Hoping to have more info from them very soon to share. Sincere apologies for the inconvenience this is causing first thing today.
IMPORTANT NOTICE: Unusual Reckon Accounts Hosted activity detected
IMPORTANT NOTICE
Unusual Reckon Accounts Hosted activity detected
Please be advised that we have recently identified a number of suspicious login attempts on the Reckon Accounts Hosted login page. These attempted logins occurred on the 27th of December to the 9th of January 2023 and were using randomly generated UserID and Password combinations.
As soon as the irregular activity was detected, we took action to block these attempts and started an immediate investigation.
Based on all the information we currently have, we believe that there were no successful logins, and no client data was compromised.
While our investigation is not yet complete, and has taken until today to get a better sense of what happened, we wanted our customers to be aware of what has happened as soon as possible so they can ensure they are vigilant about the security of their data.
What you can do:
- Ensure you have a robust password or passphrase set on your Reckon Hosted User account. For more information on passphrases click here. For information on changing your Reckon Accounts Hosted User password click here.
- Create unique, complex passwords on each of your QBW data files. For information on how to set up users and passwords on your QBW file, log into your data file and open the Passwords: Adding Help File.
- Contact Reckon if you have noticed any unusual activity within your Reckon Accounts Hosted account or Reckon Accounts company file(s) since the 27th of December.
What Reckon are doing:
- We have taken immediate steps to block the attempted logins.
- We will be making improvements to the way Reckon Accounts Hosted passwords are handled in the immediate future.
- We will continue to enhance and improve the overall security and monitoring of the Reckon Accounts Hosted environment.
- We are continuing our investigation and will notify and work with the relevant authorities where required.
Further updates will be made in this thread as they come to hand and if you have any questions please feel free to reply below.