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Hi again @KarenAchurch

Using AI, I asked the question - "what is side by side configuration error when using Windows 11"

I got the following answer-

The "side-by-side configuration is incorrect" error in Windows 11 almost always indicates an issue with the Microsoft Visual C++ Redistributable packages. To fix this instantly, download and install the latest Visual C++ package from Microsoft, or repair the existing installations through your settings.

Step 1: Repair Existing Visual C++ PackagesBefore downloading anything, you can try repairing your current Visual C++ files.

1. Press the Windows Key + I to open Settings.
2. Click on Apps on the left, then go to Installed apps.
3. Scroll down and search for Microsoft Visual C++.
4. Click the three dots next to the most recent package versions and select Modify.
5. Click Repair and follow the prompts.
6. Restart your PC and check if the app opens.

Step 2: Download the Latest Visual C++ RStep 2: Download the Latest Visual C++ RedistributableIf repairing doesn't work, reinstalling the latest supported packages will replace any corrupted files.

1. Open your web browser and go to the official Microsoft Visual C++ Downloads page.
2. The download will start automatically for the x64 version (standard for Windows 11).
3. Once downloaded, run the installer file (vc_redist.x64.exe).
4. If it gives you the option to Install, do so. If it says Repair, click Repair.
5. Restart your computer and try opening your problematic application.

Step 3: Run Windows System File Checker (SFC)If the error persists, there may be deep-rooted Windows file corruption.

1. Press the Windows Key and type cmd.
2. Right-click on Command Prompt and select Run as administrator.
3. Type sfc /scannow and press Enter.
4. Wait for the scan to finish, then restart your computer.

Might be worth you following this suggestion

Cheers

JC

Hi John. Thanks for your comments. I have done a repair to Visual C++ 2015-2022 Redistributable (x86 and x64 - 14.51.36231 and also reinistalled both multiple times and also run scf /scannow multiple times. With no success. I have rung Gerry and he is going to get back to me.

Please give me a call and let me try and fix it for you.

I have received a new key which fixed the problem, thanks.

Go to ADD ACCOUNT and add investment account, add your securities as normal and then when you do your updates they will do them and any existing ones but will who separately in each investment account.

Call me if you wish.

Hi. I had to do a clean install of Windows 10 on my old desktop computer, and now that I have reloaded Reckon it thinks I am putting it onto a different computer (I did notice that the Device Name is different in the system information on the computer). It says I have to get another new license key - which Reckon will not give me. What can I do to fix this? I have Personal Plus 2016 and it doesn't get past the first dialog that tells me to get in touch with Reckon for a new key. Thanks in advance for any help.

Hi @PAS

Is this "Quicken Personal 2012" you are using the one that has been purchased in Australia from Reckon or one that had been purchased from Quicken.com (USA/Canada)?

This community post indicates that you may be using a USA version.

How do I fix qd3.dll not found error when attempting to load Quicken 2013 qdf file? - Reckon Community