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Investment Portfolio Values Showing as Zero After Restoring a Backup
Overview
After restoring a backup file in Reckon Accounts Personal Plus or Reckon Accounts Home & Business, some users may notice that their investment transactions appear correctly, but portfolio balances, market values, or investment summary screens display unexpected values such as $0.00.
In many cases, the underlying investment data has been restored successfully, but the Investment Center may require a refresh before portfolio values are recalculated and displayed correctly.
Symptoms
After restoring a backup to a new computer:
- Investment transactions are present and appear accurate.
- Holdings are visible within investment accounts.
- Portfolio Balance displays $0.00 or incorrect values.
- Market Value figures are missing or appear outdated.
- Investment reports may initially show unexpected totals.
Cause
This behaviour may occur when the Investment Center has not yet refreshed or recalculated portfolio valuation data following a file restore.
Although the investment transactions and holdings are restored correctly, certain investment views may not immediately recalculate market values until the Investment Center is reopened, refreshed, or switched between display options.
Resolution
Refresh the Investment Center
- Open the Investing section.
- Launch the Investment Center.
- Locate the portfolio view options.
- Change the view to Value.
- Allow the screen to refresh.
In many cases, the portfolio balance and market value information will immediately update and display correctly after changing the view.
Verification Steps
To confirm that the restore was successful:
Check Holdings
- Open each investment account.
- Verify that all expected transactions are present.
- Confirm that share quantities or investment units match the original file.
Review Portfolio Value
- Open the Investment Center.
- Ensure that portfolio balances and market values now display correctly.
- Compare totals with your previous computer or a recent report if available.
Run an Investment Report
Generate an investment-related report and verify:
- Holdings
- Cost basis
- Market value
- Account balances
If these figures match your expectations, the data has likely restored correctly.
Is This Expected?
While not every restore will exhibit this behaviour, it is not uncommon for investment valuation screens to require a refresh after restoring a data file, particularly when moving to a new PC.
If changing the Investment Center view to Value causes the portfolio figures to populate correctly and all investment transactions are present, this generally indicates that:
- The backup restored successfully.
- Investment holdings are intact.
- Portfolio valuation data has been recalculated correctly.
Additional Recommended Steps
After restoring a financial data file to a new computer:
- Verify account balances.
- Review investment holdings and market values.
- Update security prices if you manually track market prices.
- Run key reports and compare them against recent backups or printed reports.
- Create a fresh backup once you have confirmed the file is operating correctly.
Conclusion
If investment transactions were restored correctly and changing the Investment Center view to Value caused portfolio balances and market values to update as expected, this is generally a sign that the investment data was restored successfully and simply required a refresh/recalculation within the Investment Center.
No further corrective action is typically required beyond confirming the investment balances and reports are accurate. Creating a new backup after verification is recommended as a best practice.
Datarec
Re: Super contributions column in payroll item list
Hey @Sloan
Yes, the new Super Contributions column is definitely available in Reckon Accounts Desktop 2026 v35 as well as Reckon Accounts Hosted 2026 🙂
The only difference with the desktop edition is, you may have downloaded and installed Reckon Accounts Desktop v35 early on when it first released and the update that included the super contributions column + the QE fix for payment in lieu items followed a little bit after release.
If you downloaded and installed Reckon Accounts v35 prior to this update coming out, then you simply download and install the patch update which will bring this in for you and there are step by step instructions here 👇
Fix for Payment in Lieu of Notice - Qualifying Earnings in Reckon Accounts Desktop 2026 v35
Rav
Re: Editing a bill that has been paid
Yes I think you are understanding it right what I am doing, I might do a test run and then lock into my mind how to do this, I definitely feel I am double doing just the Bill transactions.
I will let you know how I go once I have time to do some runs.
Re: Backup not restoring all data
Hi @Cdog57
Thank you for sharing what had resolved the issue for you as it may assist others in the future.
Based on what you have described, a support article has been generated.
Investment Portfolio Values Showing as Zero After Restoring a Backup - Reckon Community
Datarec
Re: Super fund does not support MVR
Hi @Geekzone
Yes absolutely, that message is part of MVR and its basically letting you know that employee's particular super fund has not setup MVR yet.
This will not affect your lodgement, just ensure you have the correct super fund info from the employee.
I'd also recommend checking out the info on MVR here to get a full understanding of what is it and how it works 👇
Rav
Reckon Hosted SAFF includes prior paid super – cannot exclude pay runs (date range only)
Reckon Hosted – SAFF continues to include prior paid super (date range only)
Hi all,
I’m hoping someone can confirm whether this is a known limitation or if there’s a supported workaround.
Environment
- Product: Reckon Hosted Payroll
- Pay frequency: Weekly
- SAFF generation: Date range only (no pay‑run selection)
Background
- All superannuation up to 31 March 2026 (Includes pay period 23-29/03/26, paid 31/03/26) was correctly paid in full via ATO SBSCH, outside of Reckon.
- From the pay period 30/03/26–05/04/26 (paid 07/04/26), we moved to a new super clearing house.
- This pay run should be the first SAFF submission through the new clearing house.
Issue
When generating a SAFF in Reckon Hosted:
- The SAFF continues to include super from the last weekly pay run in March , even though:
- those pay runs are outside the selected date range, and
- the super was already paid via SBSCH.
- The SAFF screen only allows date range selection, with no ability to exclude or select individual pay runs.
What we’ve tried
- Create Custom Liability Payments
- Adjust Payroll Liabilities (fund‑level and SGC)
- Verifying Payroll Liability Balances
- Re‑running SAFF after each step
None of these actions changed the SAFF output — prior pay‑run super continues to be included.
Observation
It appears that in Reckon Hosted, the SAFF export:
- Reads from historical pay‑run data, not liability balances
- Does not recognise external super payments (e.g. SBSCH)
- Cannot exclude prior pay runs when date‑range‑only selection is used
Question
Is there a supported way to reset or exclude previously paid pay runs from SuperStream/SAFF reporting in Reckon Hosted?
Or is this a system limitation, meaning:
- SAFF can only be used when super is paid end‑to‑end through Reckon SuperStream, and
- employers who have paid super externally (e.g. SBSCH) must either manually submit to their clearing house or discontinue SAFF use?
Appreciate confirmation from anyone who’s encountered this, or from Reckon staff.
Thank you so much!
Re: Lump sum not appearing in STP YTD report but is in EOFY finalisation
Hi Rav, I have checked and all matches, thanks so much and it was corrected quickly appreciate it at this time of year especially. Bernadette
727019
Re: Invoice templates
Morning @T_J
Welcome to the Reckon Community and its awesome to hear you're starting off with Reckon One 🙂
Yes, changes to your invoice templates are added in real-time. Now that you've added the footer info in the template, when you create a new invoice with that template selected is that new info not appearing in the invoice creation screen either?
Rav
Re: Is Child Support deducted from Net or Gross Wage?
it’s Net, but still a good idea to check it out. Copy and paste the link into browser
