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Investment Portfolio Values Showing as Zero After Restoring a Backup
Overview
After restoring a backup file in Reckon Accounts Personal Plus or Reckon Accounts Home & Business, some users may notice that their investment transactions appear correctly, but portfolio balances, market values, or investment summary screens display unexpected values such as $0.00.
In many cases, the underlying investment data has been restored successfully, but the Investment Center may require a refresh before portfolio values are recalculated and displayed correctly.
Symptoms
After restoring a backup to a new computer:
- Investment transactions are present and appear accurate.
- Holdings are visible within investment accounts.
- Portfolio Balance displays $0.00 or incorrect values.
- Market Value figures are missing or appear outdated.
- Investment reports may initially show unexpected totals.
Cause
This behaviour may occur when the Investment Center has not yet refreshed or recalculated portfolio valuation data following a file restore.
Although the investment transactions and holdings are restored correctly, certain investment views may not immediately recalculate market values until the Investment Center is reopened, refreshed, or switched between display options.
Resolution
Refresh the Investment Center
- Open the Investing section.
- Launch the Investment Center.
- Locate the portfolio view options.
- Change the view to Value.
- Allow the screen to refresh.
In many cases, the portfolio balance and market value information will immediately update and display correctly after changing the view.
Verification Steps
To confirm that the restore was successful:
Check Holdings
- Open each investment account.
- Verify that all expected transactions are present.
- Confirm that share quantities or investment units match the original file.
Review Portfolio Value
- Open the Investment Center.
- Ensure that portfolio balances and market values now display correctly.
- Compare totals with your previous computer or a recent report if available.
Run an Investment Report
Generate an investment-related report and verify:
- Holdings
- Cost basis
- Market value
- Account balances
If these figures match your expectations, the data has likely restored correctly.
Is This Expected?
While not every restore will exhibit this behaviour, it is not uncommon for investment valuation screens to require a refresh after restoring a data file, particularly when moving to a new PC.
If changing the Investment Center view to Value causes the portfolio figures to populate correctly and all investment transactions are present, this generally indicates that:
- The backup restored successfully.
- Investment holdings are intact.
- Portfolio valuation data has been recalculated correctly.
Additional Recommended Steps
After restoring a financial data file to a new computer:
- Verify account balances.
- Review investment holdings and market values.
- Update security prices if you manually track market prices.
- Run key reports and compare them against recent backups or printed reports.
- Create a fresh backup once you have confirmed the file is operating correctly.
Conclusion
If investment transactions were restored correctly and changing the Investment Center view to Value caused portfolio balances and market values to update as expected, this is generally a sign that the investment data was restored successfully and simply required a refresh/recalculation within the Investment Center.
No further corrective action is typically required beyond confirming the investment balances and reports are accurate. Creating a new backup after verification is recommended as a best practice.
Datarec
Re: Payroll summary report for EOFY is not disaggregated
Awesome question @Eric Murphy
Yes you're exactly right, the Payroll Summary report doesn't show balances at a disaggregated level like your STP Phase 2 submissions.
The Payroll Summary report is just that, a high level summary and its not really the report to be using for EOFY reconciliation as it shows all pay run figures, including pay items that are not reported via single touch payroll (STP). It doesn't show balances on a disaggregated level for STP Phase 2 and also includes balances for pay runs in draft.
The best reports for EOFY in Reckon One are the Employee Earnings Summary report and STP YTD report which I'll link more info to below 👇
The best reports for your EOFY finalisation - #TipTuesday 📄📅
Rav
Re: Reconciling Bill Payments
If you used Make Payment in the menu, each entry you create is an amount to be reconciled to the bank statement, so it sounds as if you created a payment for each invoice, rather than a payment for each supplier as you sent them from your bank.
If you used the Make Payment button when you have a Supplier Bill open, that likewise creates an entry for that Bill only, to be reconciled with your bank statement.
I suggest that you work from the Make Payment menu item, and select each supplier who has to be paid. You will then see all their Bills outstanding. Load the whole amount of the supplier payment in the upper part of the screen, and allocate to Bills until the amount is fully applied.
To fix it, I'm sorry, but you will need to delete the incorrect entries and start over. Leave one entry available to modify the amount, though. This may mean going to each Bill and Unlinking the payment first.
Beyond that, I will have to defer to Reckon support people here to advise any further.
Re: RECS Reportable Employer Contributions Set Up
Hi @missjane
RESC is short for Reportable Employer Superannuation Contribution & covers any reportable super payments that are not compulsory employer amounts. Therefore, the type of RESC determines how it's configured, due to the difference in reporting & tax consequences.
The 5 most common Super types are:
Employer Super Guarantee (SG) :
This is the compulsory, employer obligation for super to be paid into an employee's super fund. This one is NOT reportable as it is not yet accessible/taxable to the employee.
NOTE: An employer super amount can be higher than the legislative percentage but still NOT be reportable/RESC if it is workplace-standard/not employee-specific *
- RA Super Category Type: Super Guarantee Act (SA)
- Tax Tracking Type: None
- Taxes: Tick State Payroll Tax ONLY
* Additional Employer Super Guarantee (SG):
This is where an employepay compulsory super above the legislative obligation.
eg Some govt departments pay compulsory employer super of 15% for their employees. In this scenario, the full 15% would still all be considered SG (eg not 12% SG & 3% RESC !) This is because it applies to ALL staff automatically, rather than being a perk that only certain employees are eligible for!
- RA Super Category Type: Collective Agreenment (CA)
- Tax Tracking Type: None
- Taxes: Tick State Payroll Tax ONLY
Employer Additional (EA):
This is when an employer makes additional, employee-influenced contributions - above their standard employer obligation - to an employee's super fund.
NOTE: Although this one does not impact the employee's gross pay or PAYG tax specifically at that time, because it's still an additional, non-monetary benefit/reward, it's reportable … as it is taken into account when determining certain liabilities, benefits & offsets.
- RA Super Category Type: Employer Additional (EA)
- Tax Tracking Type: None
- Taxes: Tick State Payroll Tax ONLY
Voluntary (After-Tax) Contribution (MV):
This is when an employee has a portion of their net pay paid into their super fund (rather than making the payment directly, themself)
This one is NOT reportable … because it is not creating any tax benefit (reduction) to the employee's pay.
- RA Super Category Type: Member Voluntary (MV)
- Tax Tracking Type: None
- Taxes: [None]
Acctd4
Re: QE column in payroll item list
Actually I just discovered today with the help of someone else that if you do a report on the payroll item list you can add Qualifying earnings to that report to check
Re: Under 18
Hi everyone
Just wanted to jump in and provide a bit of clarity here because this is definitely one of the more complicated parts the Payday Super changes.
I can only speak from a Reckon Accounts software perspective so just to confirm, if you're using an earnings item that is set as QE but remove the super from the employee/pay run, those earnings will still be reported as QE earnings in your STP submission.
Now that Payday Super is in effect, its important that if you have an employee under 18 working less than 30 hours per week, its highly recommended that you use a dedicated earnings item that has QE unticked as outlined in the help guide my colleague Jason has shared above.
In regard to the new 18th birthday message that is included in Reckon Accounts 2026, that is a notification message to prompt you to review the employee's pay setup to ensure they have the correct items once they turn 18. It does not make any changes in the background to QE etc.
Hope that helps but let me know if you have any questions.
Rav
Re: Difference in Account payable summary and Balance sheet
Hi @Prabesh
How often do you typically compare these reports?
When did you first encounter this issue whereby the report balances for the Accounts Payable account does not match in the way you are expecting?
Have you already put your data file through the built-in file integrity checking tools (Verify Data / Rebuild Data)?
How to perform a data file verification (Verify Data) in Reckon Accounts Hosted - Reckon Community
Can you clarify a few details and let us know what you've already tried to isolate and identify the factors contributing to the issue?
Report Clarification
When referring to the "Accounts Payable Summary", could you confirm whether this means:
- A/P Ageing Summary, or
- Supplier Balance Summary
Clearly identifying the report in question is important so we can accurately assess the issue.
Understanding the Scope
- Is the discrepancy limited to a specific period or date range?
- Have you tried adjusting the start and end dates to determine how far back the issue occurs?
- When did the balances last match as expected, and on which specific day does the discrepancy first appear?
Transaction Review
For the suppliers you have already identified as showing discrepancies:
- Have you identified the specific transactions contributing to the difference?
- Are there transactions appearing in one report (e.g., via a Balance Sheet drill-down) but not in the other report?
Recommended Approach: Narrowing Down the Issue
To help isolate the cause, you can take a methodical approach:
- Generate the reports "Balance Sheet" and the other report and filter supplier Names in smaller groups (e.g., those beginning with A–D, then E–H, etc.).
- Compare the Accounts Payable balances in both reports for each group of names.
- Identify which group introduces the discrepancy.
Once you’ve identified a specific group of suppliers, narrow it down further.
The once you've identified a specific supplier:
- Filter both reports to show only that supplier.
- Adjust the date range to determine:
- When the figures match
- The exact day the discrepancy begins
From there, review the transactions present on that day to pinpoint the cause.Note
There isn’t a quick way to resolve this—it requires a methodical process of elimination to identify the affected suppliers and the transactions responsible.
Datarec
Re: Warning message from Beam
Hi @IANCHA
I was able to lodge the Beam payment although it looked a little strange after I hit the send button. To me it didn't look like it went through. I checked the bank account the following day and it the payment did go through.
However, I am seeing something that I haven't seen before in Reckon Payroll. The Beam status is showing "Awaiting clearance".
Normally when I check on the Beam status it has "Awaiting Payment" until the payments have been sent to the funds.
I really hope there's not going to be an issue with this payment and it ends up being rejected.
Regards,
Jen
Re: Using the updated version for 2026/2027 in error
Using the new version normally just accesses the same file with the latest version of Hosted. Did you create a new file?
Re: Paying SMSF through QuickSuper (CBus Clearing House) & Bank Details
This is the process I had to follow
Create a supplier in the name of the SMSF name, and enter the bank details and ABN
Create new payroll item called super SMSF, and link it to the supplier SMSF previously created
Go to employee and select the new Super SMSF in their details.
I didn’t use Cbus however in Australian super QuickSuper I had to create a fund for the SMSF, and enter the ABN and bank details.
I would then go to the last pay and change the super to the new SMSF one and try exporting a new Saff file
Happy to talk if you wish
Kris 0415 940 843

