Best Of
Re: Why can't I terminate an employee from my login?
Hi Retreev,
You can edit the Role by going to Company> Users> Set up User and Role> Role list>Click Full Access>Edit>
You can change the Access Level to Full
Best regards,
Re: Why can't I terminate an employee from my login?
Hi Retreev,
The ability to terminate an employee must have Full access to the Employee Organizer. Full Access role has a full access level to the Employee Organizer by default, unless otherwise changed.
You may speak with the admin who assigned you the role to confirm.
Best regards,
Re: Have done an archived data upto 31Dec2018. Now bank opening balance in foreign currency is different
Hi @dorothy
Glad to hear that you have been able to restore to the backup prior to the Clean Up Data operation.
There are many thousands of people of make use of the Reckon Accounts software, and the instances in which there are discrepancies cannot simply be attributed to the software being 'unstable', without considering the specific data file and any potential issues it may have.
The built-in tools for checking the file integrity (Verify Data / Rebuild Data) and the backup functions are useful for preventative maintenance and safeguarding of the file.
Re: IMPORTANT INFO - Multi Factor Authentication for Reckon Accounts Hosted 🔒
@Rav, why can't Reckon link the MFA to the User rather than the Licence? Would solve most of the above problems. Due to the impracticality of sharing codes amongst Users, not to mention it defeats the whole purpose of MFA, the only sensible option for our scenario is to switch software. All the other accounting softwares I use as a BAS Agent allow unlimited Users and all the MFA is linked to the individual user rather than the file. I don't understand why Reckon have done it this way.
😒
Re: Screen freezes when entering invoice in Reckon Accounts Enterprise
Try the following:
1) Create the new invoice and before you get into adding too much details or item, first save it.
- this will save the current invoice number
2) Now go back to that recently saved invoice and fill in the rest of the line item details
Confirm whether this makes any difference to prevent that 'screen freezing' situation.
When you do get a chance to perform the Rebuild Data operation, at the conclusion of that process get a copy of the resulting QBWIN.LOG (this also gets updated/created when you perform the Verify Data action).
Send a copy of that QBWIN.LOG file as a direct message to @Datarec_ReckonLtd
Re: Retention Payable in Reckon when we have to transfer the funds to a Trust Bank Acc
Hi There
Enter a Write Cheque (presumably, it's to to the Retention Trust Scheme ?) for the relevant amount, using this retention liability account to pick up the amount from there.
IMPORTANT: Do NOT use any tax codes on this as it's just a liability payment (like GST & PAYGW)
😊
Re: GST Tax Detail Report & Cash & GST Tax Liability Report do not agree
Are their mixed tax code or credit lines in any transactions? If so, this is common on a Cash basis because the Tax Detail report is trying to split the GST at 10% across every line so it gets skewed. (In some lines, you can find the GST displays as MORE than the actual net amount!)
The summary reports are the ones to rely on (eg the Tax Liability or The Tax Summary). I just use the detail one to check specific transaction codes ☺️
Re: 2FA when sharing a login
I think we'll need to take a closer look at your accounts and how/where MFA has been setup on them. Can you please give us our support team a buzz on 1300 799 150 and one of our technicians will be able to get this straightened out.
Re: Employee Previous Earnings Report for Workcover
Yes I did, you can call it whatever you like ☺️