In the olden days I used to write help screens for IBM mainframe systems so I think I feel overqualified to comment. The search facility within Reckon One leaves a lot to be desired. Alls I want to do is search for an amount that I found on the bank statement. It's impossible. The help on the search facility is ridiculously complicated. Ive only been using Reckon for 20 years. Why could the developers not just take what is already in the Reckon desktop product and use that? It's the best search facility of any of the sme software. Thank you for your time.
I rang and spoke to someone on the help line and they talked me through rebuilding the data files. That worked BUT only for one pay run the following two pay runs have the wrong dates.
My pay slips say the date paid is the 14/09/21 and the pay period end is 15/09/21 when it is the other way around. Yet when going through the dates within the pay run everything reads correctly.
This needs to be addressed as we all need expenses to be reflected in the correct month. Currently looking at other payroll systems.