Best Of

dear Nicky_j,

My IT guy’s conclusion was Parallels was “remembering” some part of the old software and this was conflicting with the new download of v31.

Given we got it working we didn’t look further for the cause of the problem.

the other alternative you have is ditch Parallels and download a different VM. That gets around any “remembering” .

Hi nicki_j

Thanks for this information.

I am going to soft pedal on this one.

Deleting parallels and windows will cause me many further problems eg the loss of all of my Microsoft apps . I will then have to purchase new versions of these apps to reinstall .

I hope you are correct ie parallels will investigate and perhaps a more definite/broader solution will develop.

In the mean time, I am using an old PC to continue being able to use Reckons Accounts Personal2022, which in turn means I am continuously switching between My iMac and the old PC - a very inefficient method of conducting business.

Please stay in touch and let me know if parallels come up with a fix.

It will greatly be appreciated.

Cheers

Hi @faigey,

I have attempted this approach without success. I completely deleted my Windows VM and Parallels, reinstalled both, and had the same problem.

neww11db can you elaborate what steps your IT person did or felt what the problem was?

I recently submitted a ticket to Parallels regarding this issue. They informed me that they have encountered the same problem and stated, ‘it appears the issue requires a code-level investigation, so we have escalated it to the Development team.’ While they didn’t provide a timeline, their response gives me some hope that a broader fix may be in progress.

I have only been using Parallels/Windows 11 to run Reckon. All other apps including Microsoft Office, Excel etc are run under my MacBook environment thus not affected when I deleted Parallels/W11.

I was similarly anxious about this situation so called in an IT person well versed in setting up PCs/ Macs. It took us an hour. $200 well spent.

Btw been using V31 extensively this afternoon and it’s going as smoothly as Reckon Personal 2022 was for the last year.

I hope this helps

Dear faigey,

I only had one version of Parallels on my machine.

The downloaded file I used to install it 6 mths ago was still sitting in my Downloads file.

Also in the download file was a few versions of the installation files for V31 that downloaded last week but of course didn't work.

Today, we put the Installed Parallels file in the bin. That took Windows to the Bin with it.

We emptied the Bin.

We also did a search and moved any folders or files labelled Parallels to the bin. Made sure the bin was emptied. The only thing left was the Parallels download from 6 mths ago sitting in the Downloads folder.

We didn't touch any Quicken/Reckon files.

We then restarted and proceeded to reinstall Parallels from the download folder. Prompted to install Windows which we did (hope you have the installation/product key). After Windows was installed we installed the V31 program using the link already sitting in the download file from last week, ie the one that didn't work last week.

Worked first time.

Good Luck

The comment by community member neww11db has indicated a method that worked for them when using Parallels on Mac running a Windows 11 operating system that enabled Reckon Accounts Personal V31 to be successfully installed and running.

Reckon Accounts Personal Plus v31 (2024) fails Installation — Reckon Community

"…the complete deletion of Parallels (and W11 with it) followed by a reinstall of both worked.

we were able to install v31 at first attempt.

Key in the process was the complete deletion of anything that was attached to Parallels, include empty the trash bin, and anything sitting residually in all but your Downloads file.

Once that was done the reinstall of Parallels (from previous Downloads) and Windows was without incident."

Hi @faigey

Recommend you remove the currently installed Parallels application.

"Key in the process was the complete deletion of anything that was attached to Parallels, include empty the trash bin, and anything sitting residually in all but your Downloads file."

Then reinstall the latest version of Parallels.

Then make a new virtual machine.

Into that new virtual machine, install the Windows 11 operating system.

Then install the Reckon Accounts Personal V31 application.