Best Of

The wonderful Telstra!!!

I will try your suggestions.

thank you

That is perfect! Thank you so much for your explanation and examples, it's exactly what I was looking for! Thanks for taking the time to help me.

Kind regards

Belinda

@Retreev It's sounds like the journal is corrupted. I'd recommend rebuilding your company file 3 times (for some reason, THREE rebuilds can fix a lot of issues!)

File > Utilities > Rebuild Data

Let us know how you go! 🤞🏻😊

that’s good to hear, I use the Find function all the time. If you go to File, Utilities, rebuild data.

Dear @Retreev ,

To perform a rebuild, you can do the following:

1. Go to File.
2. Go to Utilities.
3. Select Rebuild Data.

Otherwise, I'm glad to hear that all's resolved now.

If you have any further issues, you're always free to reach out to us on the Reckon Community. 🙂

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Thank you everyone for your help. I was able to find it using the find function and I could access the journal that way! Few! I didn't even know the find function existed!

It might be worth doing a rebuild as well - although I'm not sure how to go about that. I will look it up.

Thanks again for all of your help, I really appreciate it.

Kind regards

Belinda (Retreev)

Hi Rav

I had tried that, different browsers, different computers also,

Glad fixed tonight as i was worried about what to face tomorrow morning if still down.

😉🙂 happy now working again…

Thanks @Alexis McKeown, I have done another screenshot with the full detail, but I am pretty certain it's not a condensed journal from clean up company data - unless you can accidently tick something to do that within the journal entry?

I have just opened the 'make a journal entry' and noticed the list of journals at the bottom of the page and strangely the details are blank for this transaction. But it is definitely showing in the P&L report.