Best Of
Re: Where to "Enter payroll year to date" when creating New Employee Profile?
Thank you so much :)
Re: Email Service Connection
Hi @hlglass
I’m sorry to hear you’re experiencing issues with emailing. We’re aware that Microsoft/Outlook made some changes that have caused the "Outlook/Hotmail" option to stop functioning, and we’re actively working on a fix.
In the meantime, if you have Outlook (classic), you might want to try adding your email there and selecting the Outlook provider option. That’s worked for me and a few others. If that doesn’t work for you, Gmail is still running smoothly if you’re okay with using it.
*Note the Outlook email provider option only seems to work with the older classic version and not the Outlook(new) version at this time. We are still working for a fix for this as well.
Hope this helps! 😁
Jason_Z
Re: ETP amounts not showing when I try to lodge the STP Phase 2
Actually I didn't terminate, only ended employment. In termination screen now…
Re: sharing with accountant
Hi @aromabals
Reckon Accounts Hosted (RAH) & Reckon One (R1) are 2 completely separate programs.
Only the R1 platform can access R1 files (called "books") & only the RAH platform can access RAH company files. RAH company files can be shared with other RAH users but again, only via active RAH licences.
Personally, if your accountant doesn't even realise that, I wouldn't him fiddling around in it anyway! 😖🤦♀️ Instead, ask him specifically what he wants, then generate & provide this via (PDF) reports to him.
Acctd4
Re: Reckon One menu options have disappeared
Hi @Tony Finn,
Thanks for your patience regarding this issue and if you ever require assistance with anything or notice that it happens again, please reach out and we will do our best to assist you.🙂
Thank you and have a lovely day.
Lucas
Lucas
Re: Reckon One menu options have disappeared
Hi Rav
Seems all good now. Thanks for dealing with the issue so quickly.
Regards
Tony
Re: Reckon One menu options have disappeared
Hi Rav
I have granted the access for you as requested.
Tony
Re: Reckon One menu options have disappeared
Thanks for getting back to me so quickly.
We have tried in two browsers, Firefox and Chrome and have also logged out and back in on both. Issue still occurring. Also have rebooted the whole computer. Having same issue on multiple pc's.
Tony