This category is for conversations related to all versions of Reckon Accounts Business (Desktop)
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Hi everyone We have been investigating reports of Reckon Accounts Desktop v34 and Reckon Accounts Hosted crashing with an unrecoverable error message when viewing an inventory adjustment transaction. What's the issue? This issue stems from a new enhancement introduced in the latest version designed to hide inactive…
Hi everyone, On 2 August 2025, the Universities Accord (Cutting Student Debt by 20 Percent) Bill 2025 passed into legislation. The ATO has subsequently published new tax tables for employees with Study and Training Support Loans (STSL), effective from 24 September 2025. Key info 👉 Applies to employees with an STSL (Study…
The latest edition of Reckon Accounts Desktop includes a new feature to update your super guarantee rate. We've put together some key info and important things to know for updating your Super Guarantee rates in the new edition. How do I update my super guarantee rate? To update your super guarantee rate, click on Employees…
We're really excited to announce the latest edition of Reckon Accounts Desktop is now available! The new edition of Reckon Accounts Desktop can be downloaded from the Reckon Members Area What's new in Reckon Accounts Desktop 🆕 Dual Tax Tables This release of Reckon Accounts includes the tax tables for both the 2024/25 and…
The Reckon Community and Help Guides are really useful resources in ensuring you're getting the best out of your Reckon software experience. Below are a few of our recommended tips! Changing your file password 🔑 Your file password is an important aspect to your security. We highly recommend you read the article below…
As part of a data file maintenance routine, you may need to use the Verify Data function. When you have a large data file, this process can take more than 10 minutes, in some situations it can take hours. Be prepared for this and do not initiate this process in the middle of your workday unless necessary. 1. Click on the…
As part of a data file maintenance routine, you may need to use the Rebuild Data function. 1. Click on the menu sequence, File > Utilities > Rebuild data Click the OK button when you see either one of these dialog windows 2. In the Save Backup to... window, the default folder location will be the last folder you saved a…
Do you already have what you would define as a large file? With your specific company data file open, check your data file size by viewing the Product Information screen - How to view the Product Information screen on Reckon Accounts Desktop or Hosted Is the backup process taking longer than expected? Check out the guide…
Hi I am tidying up our Payroll items and would appreciate assistance with the attached Excel. Many thanks
This is somewhat embarrassing but I need help to fix a problem with a credit accidently applied to a wrong invoice. I rarely use this feature, hence my mistake. I had two invoices to pay. I applied the credit amount which is higher than the bill I marked to be paid, and this is now showing as paid. The other bill that the…
When I create a sales receipt/tax invoice it does not automatically generate a sale no. How do get the system to apply a sales number
I am using Reckon Hosted and the Long Service Leave on the balance sheet isn't adjusting to the correct amount. The Leave Liability Report is correct. How do I get around this. thanks
Hi, How do i create a customer report with price level information.
It is my first time to enter the transaction in the Reckon Desk software for the business' portal BAS lodgment. For example below: GST paid $2000 PAYG $4000 Amount owes to ATO $2000. Could anyone to help me to enter the transaction in the Reckon Desk software. Thank you.
Hi team, we use Reckon Accounts Plus 2022 and every time we create 2 credit card payments under ENTER SALES RECEIPT, a message window (Merchant Account Service Message) pops up with a Hint (about processing card payments directly). The pop up window has a button to click to not show this message in the future, but it keeps…
Does anyone know how to fix the problem if you have two STP files, where one is correct and the other is incorrect and both files are included on the ATO portal PAYG calculation. Screenshot of ATO portal STP files which is overstated by duplicate files on the 19/10/23.
I just tried to void a Tax Invoice that was raised instead on a Quotation and when i try to save and close it comes up with an error saying that void Tax Invoices can't be emailed, that's fine but it wont save and close the void transaction. Any Suggestions? thank you
Hi Rav My version of Reckon Desktop for tax tables is still V1.01 and I believe I require V1.02. I can't download this patch since it doesn't appear available under my subscription. Any ideas please? Thanks
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