When I restore my backup the attachments are no longer available

Ken Shipp

I got a new laptop recenlty and loaded my Personal Plus 2013 software onto it and then tried to restore my backup file from a portable hard drive. Each time it does so but a messages comes up saying that attachments are not available? Its not a disc space issue. My backup was saved under a new file name on the portable hard drive (only then it included the attachments) - but I can't open it on my new laptop from a backup location on the same  and get the attachments.

Astro

Same problem.  Laptop hard drive was dying, backed up to portable drive, replaced hard drive in laptop, installed latest Accounts Home & Business 2015, restored backup from portable hard drive. Now every account I open says "There are no attachments available  OK  Help" .  Help was no Help!
Have you found a solution yet?

Ken Shipp

I got it to work after several attempts and by opening the file on a portable hard drive and saving it on the new laptop with a new file name...thankfully!

Stuart Wright

I had the same problem too in 2015. I thought I was being smart saving the file in Dropbox but as it turns out you cannot open the file from the virtual drive, it has to be stored in a physical location.
Error codes (-6000, -816).

Rav

Hi Stuart,
That's correct, you can only open the file from the local PC and not from a remote location.

Cheers
Rav