Online Banking

Sue Clark
Sue Clark Member Posts: 2
edited October 2017 in Accounts Hosted
When trying to use Online Banking it takes about 30 minutes for the screen to activate. Once I have viewed my payments and made and saved the file and then exited from online banking, my session with online hosting has to close and I have to re launch my session/log in again. Why?

Comments

  • Mirko
    Mirko Alumni Posts: 1,258 ✭✭
    edited November 2015
    Hey Sue, thank you for your post and apologies for the late response. Are you still experiencing this issue when going to Online Banking with your Accounts Hosted? ^Mirko
  • Sue Clark
    Sue Clark Member Posts: 2
    edited September 2014
    Yes we are. 
  • Mirko
    Mirko Alumni Posts: 1,258 ✭✭
    edited November 2015
    Sorry to hear about that Sue. Have you tried any alternate browsers, if so do you receive the same issue? Have you called tech support for one to one attention? This would be the best course of action, I'm yet to hear of any related issues from other users. Thus, troubleshooting to get to the root cause of the issue would be best. ^Mirko
  • Kelly_9053791
    Kelly_9053791 Member Posts: 29
    edited September 2017
    Hey Sue, did you ever resolve your issue? We are having issues even getting the online banking centre to open.