Reckon Accounts 2015- error message- no link to chequing account

Graham_7202965
Graham_7202965 Member Posts: 1 Novice Member Novice Member
edited October 2017 in Personal Plus and Home & Business
Whilst in Investment transactions, record an income event, I get a script error message saying "no link to chequing account". The bank account transfer box is greyed out, not allowing any entries.
I have checked the currency is correct. 

Comments

  • Palak
    Palak Reckon Alumni Posts: 37 Former Reckon Staff Member Former Reckon Staff
    edited January 2015
    Hi Grahm,

    Thank you for contacting Reckon Community
    Regards to your Query, when you enter the "Record an Income event" Transaction on Investing Account but your transfer account is Greyed out as shown in the image below.
    image

    Now to make this Transfer account available, please Go to Investing on your Left panel
    then Right click on your investing account then click on Edit Account which will open the window as below, Choose the Option  "NO" for Show cash in a Chequing Account.  then press OK which will ask you to backup, save your backup and then Do the "Record an Income Event"  Transaction again please.

    image


    Hope this would help you

    Thank you

    Palak
  • paul Walker
    paul Walker Member Posts: 7 Novice Member Novice Member
    edited November 2014
    Hi: I tried this, but receive message saying cannot be reconciled, and the checking account disappears (!). Quicken suggests restore from backup - which I did!
    Any thoughts?
  • Palak
    Palak Reckon Alumni Posts: 37 Former Reckon Staff Member Former Reckon Staff
    edited January 2015

    Hi Paul,

    I would suggest you to create a copy of the file from File-->File Operation-->Copy

    then open the Copied file and Do the Validate from File--File Operation--Validate  and select the Copied file


    Hope this would help fixing the issue.


    Thank you

    Palak

  • paul Walker
    paul Walker Member Posts: 7 Novice Member Novice Member
    edited November 2014
    thank you, but same error message, and lost the checking account. Was safely using the Copy though. Thanks
  • Palak
    Palak Reckon Alumni Posts: 37 Former Reckon Staff Member Former Reckon Staff
    edited January 2015

    Hi Paul,

    Thank you for reply, it looks like you are having file corruption issue.

    would you try to open any early backup file please to see you are getting the same issue or not

    if you have not done Validate then please do that to see the outcome.

    let me know, How do you go with please

    thank you

    Palak

  • paul Walker
    paul Walker Member Posts: 7 Novice Member Novice Member
    edited November 2014
    thank you Palak. A copy from 2014 did the same thing. I will try earlier backups.
  • paul Walker
    paul Walker Member Posts: 7 Novice Member Novice Member
    edited November 2014
    no luck with 2013. I may have to live with it. Fantastic program otherwise.
  • Palak
    Palak Reckon Alumni Posts: 37 Former Reckon Staff Member Former Reckon Staff
    edited January 2015

    Hi Paul,

    Thank you for your patients,

    I would like you to contact Technical Support to Troubleshoot more in details as we can not figure out what is exactly happening.

    would you please contact 1300137657 (if you are Advantage member) or

    1902223101 (Non Advantage Member)


    Thank you

    Palak

  • paul Walker
    paul Walker Member Posts: 7 Novice Member Novice Member
    edited December 2014
    thank you. I have transferred my portfolio to a new account and all is good. thank you for your help.
  • Palak
    Palak Reckon Alumni Posts: 37 Former Reckon Staff Member Former Reckon Staff
    edited January 2015

    Thank you Paul for Get in touch with us.

    Palak

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