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Reckon Accounts 2015- error message- no link to chequing account

Graham_7202965

Whilst in Investment transactions, record an income event, I get a script error message saying "no link to chequing account". The bank account transfer box is greyed out, not allowing any entries.
I have checked the currency is correct.

Comments

Palak

Hi Grahm,

Thank you for contacting Reckon Community
Regards to your Query, when you enter the "Record an Income event" Transaction on Investing Account but your transfer account is Greyed out as shown in the image below.

Now to make this Transfer account available, please Go to Investing on your Left panel
then Right click on your investing account then click on Edit Account which will open the window as below, Choose the Option "NO" for Show cash in a Chequing Account. then press OK which will ask you to backup, save your backup and then Do the "Record an Income Event" Transaction again please.

Hope this would help you

Thank you

Palak

paul Walker

Hi: I tried this, but receive message saying cannot be reconciled, and the checking account disappears (!). Quicken suggests restore from backup - which I did!
Any thoughts?

Palak

Hi Paul,

I would suggest you to create a copy of the file from File-->File Operation-->Copy

then open the Copied file and Do the Validate from File--File Operation--Validate and select the Copied file

Hope this would help fixing the issue.

Thank you

Palak

paul Walker

thank you, but same error message, and lost the checking account. Was safely using the Copy though. Thanks

Palak

Hi Paul,

Thank you for reply, it looks like you are having file corruption issue.

would you try to open any early backup file please to see you are getting the same issue or not

if you have not done Validate then please do that to see the outcome.

let me know, How do you go with please

thank you

Palak

paul Walker

thank you Palak. A copy from 2014 did the same thing. I will try earlier backups.

paul Walker

no luck with 2013. I may have to live with it. Fantastic program otherwise.

Palak

Hi Paul,

Thank you for your patients,

I would like you to contact Technical Support to Troubleshoot more in details as we can not figure out what is exactly happening.

would you please contact 1300137657 (if you are Advantage member) or

1902223101 (Non Advantage Member)

Thank you

Palak

paul Walker

thank you. I have transferred my portfolio to a new account and all is good. thank you for your help.

Palak

Thank you Paul for Get in touch with us.

Palak