Cloud Accounting you either love it or....
As a cloud advocate; I for one love it! All things cloud, that's me. This is why I'm ecstatic to share these tips and tricks developed by some of our Senior Techs. I've started using these for everything from Reckon Accounts Hosted to improving video streaming services. So, give them a go and let me know how you go, I'm very keen to hear of your outcomes.
You have nothing to lose, yet everything to gain.
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The following system checks are recommended to assist in resolving speed / dropout / freezing issues in Hosted.
Internet Browser All though Hosted is supported by all Internet Browsers which support HTML5, each Browser has its positives and drawbacks. You may have even read my earlier post
Not All Browsers Are Created Equal which advises that
Google Chrome is currently the best performing browser as it has proved to be the most reliable in resolving most speed issues. While others such as Internet Explorer provided the best experience with
Copy & Paste. At the end of the day, we'd recommend trying multiple browsers and until you find which works best for yourself!
Internet Connection speed As RAH is cloud based it is important that internet speeds meet the minimum requirement for RAH.
Using the “Test your Internet Speed” will indicate if you meet the recommended download speed (400kb/sec minimum download speed)
Restart Router > Restart PC Bandwidth will slow down over time if the router and PC have remained on for a significant amount of time – restarting these devices has resolved clunky/Jerky performance issues.
TLG File Transaction log files build up in size after a while; sometimes the TLG file will be larger in size then the company database file itself, purging these files by creating a backup or simply renaming the extension will eliminate clunky experience with Reckon Accounts Hosted.
Wireless Internet Wireless Internet are prone to signal dropouts, It is recommended for systems to be hard wired into their routers to prevent this.
System Checks Systems checks are tools to determine latency and network issues if present within the network
Note: You will need to activate “Command Prompt” before a “Ping Test” and “Trace Route Test” can be performed
Ping Test Ping test for “hosted.reckon.com.au” will indicate latency to determine if there are speed issues -
How to read a “Ping” result >>Trace Route Test “Tracert” command in “Command Prompt” will determine where in the network the signal is being affected to determine which device needs attention to fix speed issues
How to read a trace route >> Firewall Exceptions Allowing ports 443 and 3389 for both Inbound and Outbound traffic via the systems internet Security software will make sure nothing is blocked. – Please consult your I.T Professional if you are not able to perform this yourself.
Port Forwarding for Router Same concept as Firewall Exceptions - Please consult your I.T Professional if you are not able to perform this yourself.
