Inactive Items not able to make active again?

Amanda_7512580
Amanda_7512580 Member Posts: 2 Novice Member Novice Member
edited July 2019 in Reckon Accounts (Desktop)
Hi, I am having an issue with our item list, I am currently unable to make out inactive items active again - the function seems to be "greyed" out. Thank you :)

Comments

  • Lisa Hodson
    Lisa Hodson Member Posts: 6 Novice Member Novice Member
    edited October 2016

    Hi Amanda

    In Reckon Hosted you can change the status of inactive items to re-establish them but they don't appear on your item list unless you go to "Item" (bottom left) and select "Show inactive items" then select inactive item you wish to make active again, un-tick make inactive box and they should then be visible.

    Hope this helps.

    Cheers Lisa

  • Tony Quinn
    Tony Quinn Member Posts: 2 Novice Member Novice Member
    edited December 2018
    I have the same problem, the above works on most but some items the box to untick is greyed out and the system will not react, have tried in single user as well. Is it possible that the items are to old to re-activate?
  • Jay Jay
    Jay Jay Reckon Alumni Posts: 49 Former Reckon Staff Member Former Reckon Staff
    edited January 2018
    Hi tony, in your item list bottom left click on "item" button and chose resort list. 
    follow by verify and rebuild the data file and give it another try. 
    hope this helps. 
  • Kerry Arch_9560528
    Kerry Arch_9560528 Member Posts: 2 Novice Member Novice Member
    edited December 2018
    I'm having the same issue, where do you verify & rebuild the data file?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    edited December 2018
    Hi Kerry,
    You'll find info on how to verify and rebuild your company file here -
    How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop)
  • Kerry Arch_9560528
    Kerry Arch_9560528 Member Posts: 2 Novice Member Novice Member
    edited December 2018
    Thank you very much.  Wish me luck!!
  • 212206
    212206 Member Posts: 1 Novice Member Novice Member

    Hi I'm having the same issues as the above person.

    I have backed up verified data twice the system now states data is ok.

    And yet some items that I still have stock numbers of I cannot make active again as the make active is greyed out.

    image.png

    Any kind of settings that would cause this?

  • klaura
    klaura Reckon Staff Posts: 493 Reckon Staff Reckon Staff

    Hi 212206,

    Could you please verify that the item you are attempting to set to Active isn't a subaccount of an inactive item?

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Hi @212206

    Apologies for the inconvenience.

    Can you please confirm if the inactive items (that you're trying to activate) are the sub-type of an item?

    If yes, you are supposed to make the actual item active first before it allows to activate the sub-type of that item.

    Please let me know, for any concerns/issues and will be happy to investigate further for you. Thank you!

    Regards

    Tanvi

    Tanvi.png

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