Printer is not activated error code 20 after upgrade to Windows 10

Re: Amyuni PDF Converter and Win 10?

I came across below message from Amyuni website. The current driver of Reckon 2014 Premier is Amyuni Document Converter 400, I wonder this driver is compatible to Windows 10. Can someone from Reckon investigate this area? If it is found to be the problem that cause " Printer is not activated error code 20 ", then will there be a driver update from Reckon?

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Hello,

We recently started testing our version v5.0 of the Amyuni PDF Converter on Windows 10 and have not encountered any issues. At this time we have not plants to support version v4.5x on windows 10.

We are aiming to release our next major upgrade version v6.0 with windows 10 certification to coincide with the windows 10 release later on this summer. As soon as Microsoft makes their printer driver windows 10 certification tests available, we are going to have our driver certified for that OS

Solution:

Try to update the printer driver to Amyuni Document Converter 500, restart the computer, you will get error message, this time it is error code -41

then try to update again the printer driver to Amyuni Document Converter 450, restart the computer, you will get similar error message, error code -41

Change back the driver to Amyuni Document Converter 400, the problem disappear. Now I can email invoice. How it works? I do not know.

Below is the reply from Amyuni Technical personnel on my question of current version of Amyuni Document Converter 400 use by Reckon 2014 Premier.

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The version of the Amyuni PDF Converter that you are trying to install on your PC is a special developer edition of our product that is configured to only function with the product it came bundled with.

This may be an older version of our product which appears to be not compatible with windows 10.

The developer editions of our products are registered to the software developer (vendor) and their customers are unfortunately not entitled to a free updates or technical assistance.

In order for you to possibly acquire a free update, we suggest that you contact the technical support department of the application the Amyuni PDF Converter came bundled with.

However since you are a licensed user of a product that bundles our component, we can offer you our Amyuni PDF Converter or Amyuni PDF Suite products at a special reduced rate. You can purchase this product online from the link below http://www.amyuni.com/developer/

This product will not be integrated into the application like your current version of the PDF Converter but rather, will appear as another printer on the user’s PC.

Regards,

Amyuni Technologies Inc.

5165 Sherbrooke W., Suite 200, Montréal, H4A 1T6

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Elaine Smith

I cant save any pdf's (as in my invoices) or email anything since the Windows 10 update - No invoicing done - NO MONEY coming in - Not Happy - these printer error codes 20, 30, 41 need to be sorted asap -

Elaine Smith

Thanks Andrew, I have tried running it as admin, not helping either, Normally I am the last person to install anything new with windows, this time I thought I would just jump in, and it back fired big time. - lol there is some thing to be said about doing book work the old fashioned way - "Pen n Paper"

Elaine Smith

Hi again Andrew, Just tried it again, and this time it work!! thank you

Jack Preacher

G'day Lou,

This sounds like a better workaround for people who do are not having luck getting things to work using the 'login as Administrator' way that had been suggested.

Can anyone at Reckon confirm that this is something that they have tested?

Cheers,

Jack

I have the same error message 20 - printer not activated; and have found that if you go to the devices and printers page in Settings, when you right click on the Reckon converter....click on Printer Properties......then Preferences on the General Tab.....it comes up with the printer not activated message again and when you click OK it brings up an AMYUNI info page...on that page on the right hand side is a tiny blue box with a few dots in it....if you click on that it brings up another window with 2 fields...a "Licenced to"field and an "Activation code" field and neither of my fields have any information in them. Can Reckon simply give us this information???

Just solved my problem by going to the security tab on the printer properties pages and ticking ALLOW for all the users listed in the permission box.

Is there a procedure to install the Amyuni Document Converter 500, then the 450 and finally the 400?

Does this issue also happen if using Microsoft Outlook? I'm currently using Windows Live. Reckon suggest using outlook as they support it.

Its all a bit silly really.

Make life simple, just roll back to previous Windows when things run fine.
How? Go to Windows Defender Settings/Recovery/Go back to Windows 7 / 8.1 (You have one month grace period to roll back from the date of upgrade)

Full points to Andrew above. Running Reckon accounts as an administrator fixes the print issue with Windows 10. It is a security feature of Microsoft outlook and not issue with print - pdf converter as I first suspected. Using Premier 2015 version.

Steve, roll back Windows 10, go to Windows Defender Settings/ recovery/ go back to Windows 7 / 8.1. Everything will be fine as before upgrade (Note: You have one month grace period to roll back from the date of upgrade), wait for new Reckon 2016, they may fit the problem then.

Andrew, Same can be said for windows 10. Having a few out of the box issues with it also. No RAID Controller support for Marvell 88se91xx so I lost 2TB RAID set HDD's for a few hrs. Glad O/S was on a seperate Solid State drive or I would have had a dead duck on my hands. Ended up downloading from the Intel Website after pulling computer apart to get the Raid controller Chip number. Also and old USB printer driver not available same issue. ended getting an win8.1 64 bit driver off the Xerox downloads that works. Slowly getting back to fully functioning like it was with previous windows. All fixed now (I hope) but migration has not been that smooth for me. :-)

Thanks Lou. I have worked through the issues. and everything is fine in Windows 10 now. I can send emails and print in Reckon Accounts and solved my other couple issues with it.

Reckon FAQs

Thank you for your insights Andrew and I will pass them on to our developers.

Yes, the changes in Windows 10 will require current editions to make a few tweaks to work on it, but our testing is showing it will work. The 2016 release (due in April) will be fully compatible with Windows 10.

A guide to tweaks you may need are outlined in our KB: Reckon Accounts and Windows 10.

regards,

John

? ?This is the popup in Reckon Accounts running under Windows 10 when running as administrator to send invoices by email.

Microsoft are the main problem here and are originally responsible for most errors - Outlook used to be included with Microsoft Office - found out the hard way when our computer took a surge that it is now a separate purchase and additional expense - the ATO advised me to use Mozilla because I could not log onto their portal with Explorer application after getting Windows 7 (that goes for quite a few government sites) but it only effects some computers. I fail to see why Windows 10 had to modify ANYTHING in my Reckon accounts program but it obviously did! Logging as an administrator did no work for me and neither did the reinstalling of each PDF driver - mine required a review of the permissions. Given that each of us has had a different problem that has been solved by a different workaround there must be a high level of influence from the settings and parameters of each individual computer and that is almost impossible to cover with one fix method so we need to keep sharing our fixes and suggestions but I fully agree that Reckon needs to introduce a universal email connection program or else provide Outlook with the annual upgrade option. Good luck everyone.

Do you know if Reckon Hosted has any issues with using Windows Live Mail?

I was meaning run the individual program as administrator. ( right click on programs icon choose run as administrator. ) Not the windows login or program login.

Yep right clicked and chose run as administrator from the Reckon icon exactly as was suggested in a previous post or a side conversation (can't see it any more) and it did not help, the upgrade had unclicked ALL the permissions in the Amyuni printer properties - did not tick deny - just unticked allow. Sorry Ashley got no idea about Reckon Hosted - only other program I am using is the Reckon Government Connect app they sent to access the ATO and I did check that I could still get on with that.

Sonya Farrawell

As usual a poor solution to what would appear to be a simple issue.

Reckon how about you spend the dollars and upgrade now "n order for you to possibly acquire a free update, we suggest that you contact the technical support department of the application the Amyuni PDF Converter came bundled with."

Intuit don't do this to their client base... Might be time to switch product.

For those still having problems especially with emailing because they are not using Outlook as their default email client - I have worked around this by choosing the Microsoft Print to PDF selection which saves the file as PDF wherever I want it and I then email it as an attachment from Windows Live.

Wendy Treble

Yes l know have this issue as well and logging in as administrator still soesn't fix the problem

Wendy Treble

Thanks

Jamie N Nicole Moresco

Hi Steve have some problem as you.. Can you advise how you did it/

John Graetz

Having upgraded to Windows 10 last week, and this being the first week to email pay slips, I also struck the same problem. In looking at what seemed to be many and varied and some quite complex "solutions" which did not specifically seem to cover the problem, and being unable to find the way to update the specific PDF driver, I decided on the "Run as Administrator" option from the Program icon on my desktop. To my astonishment, that actually fixed the problem. In the process of re-starting a couple of times, I hadn't got around to opening Outlook, before trying to send the pay slips. That certainly caused an issue. It would seem apparent that Outlook must be running before emailing pay slips is attempted. John G

And they wonder why people are flocking to xero. *rolleyes*

Tim Cross_7724692

So I run Reckon 2015 plus as an administrator and yes my invoice email appears in my outlook outbox where I can add the necessary details and then send. However, when you return to Reckon you have the error screen to switch to or retry. You have to hit the two options over and over again until you get a final error message suggesting the email has not been sent (but it has). This a a pain in the you know what. Any further suggestions out there?