Payment Receipts are creating a split transaction
Wendy_7731692
Member Posts: 2 Novice Member 
Steps:
1. create normal customer invoice for $22,000, GST of $2000 included
2. Receive payment of $22,000
3. Check Reckon bank account, there are two transactions:
A deposit of $22,000 AND
A payment out of $20,000
There should only be the deposit of $22,000
I have deleted the payment and the invoice, re-keyed them all, the same thing happens, and I am at a loss to understand why.
There are 8 other transactions all with the same issue, processed to the same bank account.
However from what I can tell, payments going into other accounts do not have the same problem.
I suspect there is a setting somewhere that is doing this, but I just can't find it.
Using Reckon Hosted 2015 R2
1. create normal customer invoice for $22,000, GST of $2000 included
2. Receive payment of $22,000
3. Check Reckon bank account, there are two transactions:
A deposit of $22,000 AND
A payment out of $20,000
There should only be the deposit of $22,000
I have deleted the payment and the invoice, re-keyed them all, the same thing happens, and I am at a loss to understand why.
There are 8 other transactions all with the same issue, processed to the same bank account.
However from what I can tell, payments going into other accounts do not have the same problem.
I suspect there is a setting somewhere that is doing this, but I just can't find it.
Using Reckon Hosted 2015 R2
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Comments
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Check your 'item' you might find that it is going to a Bank account instead of an income account1
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Yep, thanks, that was it, thanks0
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I have a similar issue - payment from trust account to office account in reimbursement of expenses. The bank account records on Reckon are correct but the "held in trust" records are split with the GST-exclusive amount only. This means the "held in trust" liability account and trust account do not balance. Any suggestions?0
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how do I do that please?
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This discussion has been closed.