Payment Receipts are creating a split transaction

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Wendy_7731692
Wendy_7731692 Member Posts: 5 ✭
edited January 2020 in Accounts Hosted
Steps: 
1. create normal customer invoice for $22,000, GST of $2000 included
2. Receive payment of $22,000
3. Check Reckon bank account, there are two transactions: 
A deposit of $22,000 AND 
A payment out of $20,000 
There should only be the deposit of $22,000
I have deleted the payment and the invoice, re-keyed them all, the same thing happens, and I am at a loss to understand why. 
There are 8 other transactions all with the same issue, processed to the same bank account. 
However from what I can tell, payments going into other accounts do not have the same problem. 
I suspect there is a setting somewhere that is doing this, but I just can't find it. 

Using Reckon Hosted 2015 R2 

Comments

  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020
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    Check your 'item' you might find that it is going to a Bank account instead of an income account
  • Wendy_7731692
    Wendy_7731692 Member Posts: 5 ✭
    edited February 2016
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    Yep, thanks, that was it, thanks 
  • Sharon Drew
    Sharon Drew Member Posts: 3 ✭
    edited November 2015
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    I have a similar issue - payment from trust account to office account in reimbursement of expenses.  The bank account records on Reckon are correct but the "held in trust" records are split with the GST-exclusive amount only.  This means the "held in trust" liability account and trust account do not balance.  Any suggestions?
  • Gisela Hamacher
    Gisela Hamacher Member Posts: 1 ✭
    edited December 2016
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    how do I do that please?

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