Reckon Accounts and Outlook 2016

Steve Cook
Steve Cook Member Posts: 150 ✭✭
edited February 2017 in Reckon Accounts (Desktop)

Windows 8.1 Pro, RA2015 Premier Edition

Please be advised. I just upgraded from MS Office 2013 to 2016

PDF emails etc worked OK

When doing a reconciliation -
Printing error -20 occurred as per this article:

Was not an issue before the Office upgrade

Fix is the same as the KB article

In my case, only this step was required....
In the properties for the PDF Converter


OK, OK etc then restart the computer
and issue was resolved

Can I suggest RA2016 is tested with Office 2016 to ensure full compatibility?


  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
    Hi Steve,

    Thanks for the input and will pass on to our product management.

  • Steve Cook
    Steve Cook Member Posts: 150 ✭✭
    edited January 2016

    New issue with Outlook 2016: Can't attach files
    This only started happening last few days, so I suspect a recent MS Office update is the cause.

    NB I am using Windows 8.1 Pro, so this is not a Win-10 issue

    Refer to this article:

    This issue occurs when sending a PDF from Reckon Accounts eg Invoice, statement etc

    Reckon creates the email in plain text format.
    The attachment is there, but cannot be seen.

    In Reckon Accounts, enable this option.....


    Send the invoice/statement etc from Reckon
    The email displays in Outlook
    Select the "Format" Tab
    Select "HTML" and the attachment appears
    Send the email


    Developers please be aware for RA2016