Cannot Install Personal 2013 on Windows 10

Geoff Gloster
Member Posts: 1
Have been using Personal 2013 for three years - upgraded from Windows 8 to Windows 10 with no issues. Now Windows 10 has had to be re-installed but cannot install Reckon either from the CD or from the download - Reckon_Accounts_2013.exe. Troubleshooting reports "incompatible program detected".
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Comments
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Hi Geoff,
That's an interesting error message you're receiving and not one that I've seen before.
I've had a chat with our technical support team and although 2013 is not fully compatible with Windows 10, they have suggested trying the following- Disconnect from the internet
- Switch off your firewall, anti-virus program and any other security service that is active.
- Proceed with the installation and see if there is any change.
- If successful switch all of the above services back on.
Cheers
Rav0
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