MAPI error code at line 921 in sendemail.cpp

Lisa Brydon

I recently upgraded to Windows 10 and am using Reckon Accounts Accounting Small Business Edition 2015.  My problem is now it won't let me email invoices.  

Error code: MAPI error code 00000000 (0) at line 921 in sendemail.cpp.   

Before the upgrade I never had an issue.  Any help would be much appreciated. 

Rav

Hi there Lisa,
Welcome to the Community,

There a few threads regarding that particular error message on the Community. At this stage Reckon Accounts 2015 is not fully compatible with Windows 10 so there may be errors such as this.

Firstly, could you let us know which email client you're using?

Cheers
Rav

Lisa Brydon

Hi Rav, thank you for your reply. Yes I have seen those threads but unfortunately at this stage nothing I do seems to work. I'm using Windows Live mail. Lisa

John G

Hi Lisa,

Here are a few steps you could try:

Close Reckon Accounts and open the QBW.ini file located at C:\ProgramData\Intuit\Reckon Accounts 2015 with Notepad and add these 2 lines at the bottom:

[DEBUGGING]
SIMPLEMAPI=1

You should now open your Reckon Accounts in Run As Administrator mode - right-click your Reckon Accounts icon > Properties > Compatibility and tick the box Run this program as an Administrator.


Before emailing, open Windows Live Mail.


Hope this helps.

regards,
John

Emma Eccles

Hi

I am using Reckon Enterprise 2016, Windows 10 and outlook 2016 and am getting these errors. I thought 2016 Reckon fixed these problems. Please help

Emma Eccles

Hi

I am using Reckon Enterprise 2016, Windows 10 and outlook 2016 and am getting these errors. I thought 2016 Reckon fixed these problems. Please help

Shah Lao

Then move on to a different program?? 

Sandra Lothian

I had a similar problem when using Reckon with Outlook 10. I downloaded 'clickyes' free and this solves the problem.  I now use gmail business - it is so much easlier with Reckon.