MAPI error code at line 921 in sendemail.cpp

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Lisa Brydon
Lisa Brydon Member Posts: 2 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
I recently upgraded to Windows 10 and am using Reckon Accounts Accounting Small Business Edition 2015.  My problem is now it won't let me email invoices.  

Error code: MAPI error code 00000000 (0) at line 921 in sendemail.cpp.   

Before the upgrade I never had an issue.  Any help would be much appreciated. 

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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,424 Reckon Community Manager Community Manager
    edited March 2018
    Hi there Lisa,
    Welcome to the Community,

    There a few threads regarding that particular error message on the Community. At this stage Reckon Accounts 2015 is not fully compatible with Windows 10 so there may be errors such as this.

    Firstly, could you let us know which email client you're using?

    Cheers
    Rav
  • Lisa Brydon
    Lisa Brydon Member Posts: 2 Novice Member Novice Member
    edited February 2016
    Hi Rav, thank you for your reply. Yes I have seen those threads but unfortunately at this stage nothing I do seems to work. I'm using Windows Live mail. Lisa
  • John G
    John G Reckon Staff Posts: 1,527 Reckon Staff Reckon Staff
    edited March 2018
    Hi Lisa,

    Here are a few steps you could try:

    Close Reckon Accounts and open the QBW.ini file located at C:\ProgramData\Intuit\Reckon Accounts 2015 with Notepad and add these 2 lines at the bottom:

    [DEBUGGING]
    SIMPLEMAPI=1

    You should now open your Reckon Accounts in Run As Administrator mode - right-click your Reckon Accounts icon > Properties > Compatibility and tick the box Run this program as an Administrator.


    Before emailing, open Windows Live Mail.


    Hope this helps.

    regards,
    John

  • Emma Eccles
    Emma Eccles Member Posts: 6 Reckoner Reckoner
    edited March 2018

    Hi

    I am using Reckon Enterprise 2016, Windows 10 and outlook 2016 and am getting these errors. I thought 2016 Reckon fixed these problems. Please help


  • Emma Eccles
    Emma Eccles Member Posts: 6 Reckoner Reckoner
    edited May 2016

    Hi

    I am using Reckon Enterprise 2016, Windows 10 and outlook 2016 and am getting these errors. I thought 2016 Reckon fixed these problems. Please help

  • Shah Lao
    Shah Lao Member Posts: 3 Novice Member Novice Member
    edited January 2018
    Then move on to a different program?? 
  • Sandra Lothian
    Sandra Lothian Member Posts: 10 Reckoner Reckoner
    edited March 2018
    I had a similar problem when using Reckon with Outlook 10. I downloaded 'clickyes' free and this solves the problem.  I now use gmail business - it is so much easlier with Reckon.
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