Personal Plus 2016 hangs up after backup

Sandy
Sandy Member Posts: 5
I have installed PP16 with W10 Home 64 bit OS. Lately PP16 hangs up after doing a back up. I have validated the file but no improvement. Any advice?

Comments

  • Rav
    Rav Administrator Posts: 12,663 Community Manager Community Manager
    edited February 2017
    Hey Sandy,
    Welcome to the Community

    Could you give us a bit more detail in regard to the issue you're experiencing. By 'hang up' do you mean the program freezes? Does it close down or do you need to close the program down manually after this?

    Are you using the Online Backup feature or creating a local backup file?

    Look forward to hearing from you

    Cheers
    Rav
  • Sandy
    Sandy Member Posts: 5
    edited February 2017
    Hi Rav, sorry for being so late getting back. The issue is resolved after one of the W10 updates!
  • Rav
    Rav Administrator Posts: 12,663 Community Manager Community Manager
    edited December 2016
    Not a problem Sandy, thanks for letting me know :)

    Cheers
    Rav