Reckon Accounts 2016, Windows 10, Not emailing/printing.

Jenelle Franklin_8280855
Jenelle Franklin_8280855 Member Posts: 4 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
I have just upgraded to windows 10, and reckon accounts 2016 yesterday. I use windows live mail as my email client. Everytime I try to email it says it cannot connect to my server and to check my internet connect. I have also tried windows 10 mail as well with the same results. Can someone please advise if they have their email working and what email client they use, Thanks Jenelle

Comments

  • Jenelle Franklin_8280855
    Jenelle Franklin_8280855 Member Posts: 4 Novice Member Novice Member
    edited June 2016
    My next step, is to trial microsoft outlook 2016 to see if that works.
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited February 2017
    Welcome to the Community Jenelle

    Windows Live should be able to work with Reckon Accounts 2016 although it may need some additional configuration and these articles should be helpful in that regard - 
    http://kb.reckon.com.au/issue_view.asp?ID=5380

    http://kb.reckon.com.au/issue_view.asp?ID=5391


    If you're looking at trialing Outlook 2016 there should be no issues but in either case please let me know how you get on

    Cheers
    Rav
  • Jenelle Franklin_8280855
    Jenelle Franklin_8280855 Member Posts: 4 Novice Member Novice Member
    edited June 2016
    Thanks for your reply Rav,  I tried both options above and now my windows live doesn't work at all.
    Even after i changed all the ports back to what i had before.
  • Jenelle Franklin_8280855
    Jenelle Franklin_8280855 Member Posts: 4 Novice Member Novice Member
    edited June 2016
    After hours and hours and research online and trying everyones suggestions, i have decided to go back to windows 8.1, even though I liked windows 10 better.  I just need to get my computer working so i can send out the invoices/statements and payslips.  Thanks everyone.

  • Jennifer Whyte
    Jennifer Whyte Member Posts: 3 Novice Member Novice Member
    edited February 2017
    WHY WILL IT NOT SEND STATEMENTS WITH WINDOWS 10 !!!!!!!!

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited December 2016
    Hi Jennifer,

    Could you give us a bit more information regarding your specific environment?

    Product & version, operating system, email client, error messages etc

    Let us know

    Thanks
    Rav
  • Lyn Mangan
    Lyn Mangan Member Posts: 9 Novice Member Novice Member
    edited July 2016
    Hi. Win 10, Reckon Plus 2016 V101, Office 365, Bigpond email address, Windows Live, Outlook 2016.
    Help
    Windows Live Mail works fine so far for every other matter except Reckon. It stopped sending emails a few months ago after an update, so I have been printing, scanning and emailing as PDF attachments because it will not save invoices as PDF either.
    Cannot send emails direct from Reckon, although I found them sitting in Outlook 2016 outbox.
    I have uninstalled Reckon 2016 and re-installed V101 - no help there.
    I cannot revert to Win 7 as the external HD died with previous backup.
    I used to open both Windows Live and Reckon as administrator, and that would allow me to send invoices, but no longer works.
    QBW.ini debugging fix used to work, but doesn't anymore.
    I have a gmail acocunt that I sent one invoice with, but cannot replicate that miracle.
    I do not know if this is an office problem, Reckon or Bigpond - or just me!
    There is a suggestion that Bigpond increased their password standards, so I have re-set my password there as well.
    Message reads: "The email service you selected to use currently cannot be reached. Please ensure you are connected to the internet before trying again. If the problem persists, etc". 
    There are so many conflicting settings regarding port numbers, etc for email settings, and after a few wasted days, I need help, please.
    Thanks
    Lyn
  • Lyn Mangan
    Lyn Mangan Member Posts: 9 Novice Member Novice Member
    edited July 2016
    After trying many online suggestions with various settings, uninstalling and reinstalling windows/Reckon, etc, I found Reckon 2016 works with Gmail quite easily. After wasting a week, I finally started a new Gmail account, just for emailing invoices and statements, and forward it to my Bigpond email, which still works through WLM. Hope this helps someone.
  • James Vella
    James Vella Member Posts: 3 Novice Member Novice Member
    edited September 2016
    im getting the same comments come up. It happens with both my gmail.com & live.com.au email. It does work with my Microsoft outlook though. Anyone got a solution that they have successfully used as a fix.
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