error 6123 on 2016 Accounts Premier. I cannot access my file

JO-ANNE_7327707
Member Posts: 346 Reckon Star

Error -6123,0 Reckon Accounts is trying to access the company file but cannot contact the database server. I have installed the 2016 version this morning and have been using it. I was kicked out and now can't access the file.
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please can someone help me with this urgently, i cannot do any work. I have tried calling several phone numbers and keep going around in circles and message telling me no one is available. Reckon this is very poor indeed0
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Hi Jo-Anne,
I've found this support article in relation to that particular error message -
http://kb.reckon.com.au/issue_view.asp?ID=280
Try out the suggestions and let me know if there is any change
Cheers
Rav0 -
Hi Rav I have re started my computer and can now access the file. It took about 3 minutes to load, very slow0
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Each time i go to a new field, I am getting a message across the top where it says Reckon Accounts Premier Edition 2016 (not responding)0
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