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How do i fix unrecoverable error code 00000 00000

Kylie_8705352

Error with Reckon Easy Accounts 2015 version

Comments

Rav

Hi Kylie,

I'd recommend completing a Verify & Rebuild of your data file, please check out the details outlined in the following two posts -

How to create a backup in Reckon Accounts (Desktop)

How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop)

Can you please give this a try and let me know if there is any change

Cheers
Rav

Kylie_8705352

Hi Rav
When i click on the verify data link i get a page not found error?

" If you're looking for a product or company,

confirm that the community domain you entered is correct in the URL.

If you think you arrived at this page in error and found a bug,

please report it in the Get Satisfaction customer community."

Rav

Sorry about that Kylie!

I've updated the link on the post above now and it's also here -

https://community.reckon.com/reckon/topics/how-to-verify-data-and-rebuild-data-for-a-company-data-fi...

Kylie_8705352

I did backup, verified and rebuilt and it says my data includes duplicate list elements?

Kylie_8705352

The folder that it says to access to view log in re: duplicate list elements is empty (no log file contained at that location).

Kylie_8705352

This could potentially be linked to Win 10 update. I've tried to run as administrator, to backup, verify & re-build. None of these resolve the error.

Kathryn_8760621

Hi I am having the same issue - have you been able to resolve the issue? It says Reckon Accounts has experienced a problem and must be shut down. Code 00000 00000.

John G

Hi Kathryn,

Welcome to the Reckon Community.

Please, resort your lists, Rebuild and Verify. See Rav's link above for more details.

regards,
John.

Kathryn_8760621

Thanks, John. I have followed the instructions but am still getting the same error message.

Graham Boyd

Have tried rebuilding and verifying data and it makes no difference. Error came up after I hadn't used the program for a couple of months. I use it to keep accounts for a small block of units so it's not used on a daily basis.

Kathryn_8760621

I have tried rebuilding and verifying the data to no avail. I have spoken with Reckon who have told me Reckon 2014 is not compatible with Windows 10.