How do i fix unrecoverable error code 00000 00000

Kylie_8705352
Kylie_8705352 Member Posts: 26 Reckoner Reckoner
edited October 2024 in Reckon Accounts (Desktop)
Error with Reckon Easy Accounts 2015 version

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager
    edited August 2017
    Hi Kylie,

    I'd recommend completing a Verify & Rebuild of your data file, please check out the details outlined in the following two posts -

    How to create a backup in Reckon Accounts (Desktop)

    How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop)

    Can you please give this a try and let me know if there is any change

    Cheers
    Rav
  • Kylie_8705352
    Kylie_8705352 Member Posts: 26 Reckoner Reckoner
    edited October 2016
    Hi Rav 
    When i click on the verify data link i get a page not found error?

    " If you're looking for a product or company,

    confirm that the community domain you entered is correct in the URL.

    If you think you arrived at this page in error and found a bug,

    please report it in the Get Satisfaction customer community."
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager
    edited December 2016
    Sorry about that Kylie!

    I've updated the link on the post above now and it's also here -

    https://community.reckon.com/reckon/topics/how-to-verify-data-and-rebuild-data-for-a-company-data-fi...
  • Kylie_8705352
    Kylie_8705352 Member Posts: 26 Reckoner Reckoner
    edited October 2016
    I did backup, verified and rebuilt and it says my data includes duplicate list elements?

  • Kylie_8705352
    Kylie_8705352 Member Posts: 26 Reckoner Reckoner
    edited October 2016
    The folder that it says to access to view log in re: duplicate list elements is empty (no log file contained at that location).
  • Kylie_8705352
    Kylie_8705352 Member Posts: 26 Reckoner Reckoner
    edited October 2016
    This could potentially be linked to Win 10 update. I've tried to run as administrator, to backup, verify & re-build. None of these resolve the error.
  • Kathryn_8760621
    Kathryn_8760621 Member Posts: 3 Novice Member Novice Member
    edited November 2016
    Hi I am having the same issue - have you been able to resolve the issue?  It says Reckon Accounts has experienced a problem and must be shut down.  Code 00000 00000.


  • John G
    John G Reckon Staff Posts: 1,353 Reckon Staff Reckon Staff
    edited February 2017
    Hi Kathryn,

    Welcome to the Reckon Community.

    Please, resort your lists, Rebuild and Verify.  See Rav's link above for more details.

    regards,
    John.

  • Kathryn_8760621
    Kathryn_8760621 Member Posts: 3 Novice Member Novice Member
    edited November 2016
    Thanks, John.  I have followed the instructions but am still getting the same error message.

  • Graham Boyd
    Graham Boyd Member Posts: 1 Novice Member Novice Member
    edited January 2017
    Have tried rebuilding and verifying data and it makes no difference.  Error came up after I hadn't used the program for a couple of months.  I use it to keep accounts for a small block of units so it's not used on a daily basis. 
  • Kathryn_8760621
    Kathryn_8760621 Member Posts: 3 Novice Member Novice Member
    edited January 2017
    I have tried rebuilding and verifying the data to no avail.  I have spoken with Reckon who have told me Reckon 2014 is not compatible with Windows 10.

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