Hi. Message: "An error occurred... following error codes: (-6000, -83) Can anyone advise what this

Tracey
Tracey Member Posts: 2
edited February 2017 in Reckon Accounts (Desktop)
Hi. This warning message has come up and now I'm locked out! Can anybody advise? Thank you. Message: "An error occurred when Reckon Accounts tried to access the company file. Please try again. If the problem persists, contact Reckon Technical support and provide them with the following error codes: (-6000, -83)

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,734 Community Manager Community Manager
    edited February 2017
    Hi Tracey,

    Check out this KB article related to this error message - 
    http://kb.reckon.com.au/issue_view.asp?ID=404

    It outlines a number of solutions which may help you in rectifying this error.

    Let me know how you get on

    Cheers
    Rav
  • Tracey
    Tracey Member Posts: 2
    edited October 2016
    Thanks Rav. It turned out to be an antivirus issue so I followed the instructions to 'fix' it then it QuickBooks came back! Thank you for your help :-)