Some employees not getting their emailed payslips

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Vk
Vk Member Posts: 2 ✭
edited February 2017 in Reckon One
HiI have recently subscribed to reckon one and have got the payslips email issue from day one. Some employees are getting their payslips via email and some not. I have checked and rechecked thier email id but not issue with that. I have processed pay 4 times now and the same issue every time. Not sure if the email issue has been resolved? but if someone has got a fix please let me know as it is painful to send payslips individually to each employee.VK Note: This conversation was created from a reply on: Email - Inconsistent when emailing Remittance or Payslips.

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  • Marina Ward
    Marina Ward Member Posts: 4 ✭
    edited December 2016
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    Have you checked the box in each employee, personal info, address and contact that reads 'Preferred send form method' from Pront to email or both?
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hi Vk,

    Welcome to the Reckon Community.

    Have your employees check their Junk email folders.  Then have them add you to the Safe Senders list.


    regards,
    John

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