Reckon Accounts Premier 2016 Freezing When Emailing Payslips

Brett_8789418
Brett_8789418 Member Posts: 5 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
Hi There,

We are having a problem when sending payslips from Reckon Accounts Premier 2016 via Outlook 2013, Reckon freezes and we have to close the program.  After Reckon freezes we can't open Outlook 2013 anymore and it get's stuck on starting.  I noticed that there is a Reckon process which is still open at this stage and killing the process allows us back in to Outlook again.

We have tried:
Updating Office 2013
Repair Installation of Office 2013
Resyncing the Exchange profile in Outlook 2013
Disabling all Add Ons in Outlook 2013
Reinstalling Office 2013
Disabling the Windows firewall

Anyone have any ideas?

Comments

  • DebonAir
    DebonAir Member Posts: 387 Novice Member Novice Member
    edited May 2017
    it seems the only thing missing is to reinstall RA.
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited February 2017
    Hey Brett,

    As Debonair has suggested above, can you please try reinstalling Reckon Accounts and let me know if you continue to experience this issue?

    Thanks
    Rav
This discussion has been closed.

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