Quick books premier 2015 Server busy Switch To popup when emailing

luke marek
luke marek Member Posts: 4 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
When emailing in QuickBooks Premier we get the server busy message with the option of switch to or retry, then it will leave two copies of the email one in outbox and one in sent box from correct email, problem is very hard to deal with as have to delete the outbox message from wrong email address. Have upgraded to premier 2015 and upgraded from office 2007(32bit) to office 2013(32bit) and issue is still there, this issue is happening on both PC's and is not OS related as one Pc is Win7 and the other Pc is Win10.

Comments

  • Robyn Wiltshire
    Robyn Wiltshire Member Posts: 4 Novice Member Novice Member
    edited December 2016
    I have the same problem with Quickbooks Enterprise 2016 so am interested in the responses to this one!
  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited August 2019
    Yep. Microsoft problem. Theres a fix if you look in the knowledge base but it us quite laborious. Its been an issue for years unfortunately.
  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited August 2019
    Yep. Microsoft problem. Theres a fix if you look in the knowledge base but it us quite laborious. Its been an issue for years unfortunately.
  • luke marek
    luke marek Member Posts: 4 Novice Member Novice Member
    edited December 2016

    Hi Kevin. Please advise any links that you have seen in the knowledge base as would love to have this issue resolved. Thanks


  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited August 2019
    Have you looked at the knowledgebase? Article 4943 covers the issue.
  • luke marek
    luke marek Member Posts: 4 Novice Member Novice Member
    edited December 2016

    Hi Kevin are you sure you the Article number is correct?

    As there is no relation to the issue when i did a search.


    Thanks

  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited August 2019
    Yes. Yes i am. Thanks
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited February 2017
    Hey Luke,

    Check this one out - http://kb.reckon.com.au/issue_view.asp?ID=4933
  • luke marek
    luke marek Member Posts: 4 Novice Member Novice Member
    edited December 2016
    Thanks Guys but same result, It is very frustrating that Quick Books to date has still not got a fix for this, have done some research and most personal just print to the PDF and then attach the email so they don't get errors or duplicate sends. I have made the effort to upgrade mail and quick books for same result and even reinstalled OS so much time wasted due to poor implementation from Reckon!!
  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited August 2019
    Luke I agree its not satisfactory but it can be fixed. You will need the patience of Job but it can be done. Sometimes you can fluke it and get it right the first time. Every year I keep hoping it will be fixed out of the box but alas it has not.
  • DebonAir
    DebonAir Member Posts: 387 Novice Member Novice Member
    edited May 2017
    I have this problem too with RA 14 and RA15,  it seems quick enough to just click Switch and then the email goes out correctly.

  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited August 2019
    Deb yeah it shouldnt happen. And it definitely doesnt fix it. Cheers
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