Personal Plus 2017 stops working, not responding

Stephen Appledore
Stephen Appledore Member Posts: 5 ✭
edited February 2017 in Personal Plus and Home & Business
Recently upgraded to Personal Plus 2017.  
Since installing it freezes or Stops Responding.
I have uninstalled and re-installed a few times with no success.
I have Windows 10 installed and all updates are current.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,707 Community Manager Community Manager
    edited February 2017
    Hi Stephen,

    Very sorry to hear that, which version did you upgrade from?

    Were there any symptoms such as what you've described previously?

    During your uninstall/reinstall troubleshooting, did you perform a 'clean' uninstall/reinstall on any of those occasions? If not, could you please try the process outlined here - http://kb.reckon.com.au/issue_view.asp?ID=4333

    Let me know how you get on

    Cheers
    Rav
  • Ken Barclay
    Ken Barclay Member Posts: 6 ✭
    edited February 2017
    Can't help mate, but the problems with this is getting beyond the joke. It's about ti,me they sat up and took us all seriously.
  • Stephen Appledore
    Stephen Appledore Member Posts: 5 ✭
    edited January 2017
    Hello

    No i did not have any symptoms previous to upgrading to 2017.

    My previous version was Personal Plus 2015

    I have followed the instructions explicitly from the link you have provided, I will let you know how things go in a few days.

    Thank you
  • Stephen Appledore
    Stephen Appledore Member Posts: 5 ✭
    edited January 2017
    Ive followed the instructions that Rav has provided, hopefully this fixes the issue.
  • Stephen Appledore
    Stephen Appledore Member Posts: 5 ✭
    edited February 2017
    Hello Rav,

    Unfortunately the issue still remains,  it is still randomly freezing/'Program Not Responding'.

    Very frustrating.

    Is there any 'Fixes'/updates available?

    Regards

    Stephen

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