Payslips not received

Dani Smith
Dani Smith Member Posts: 2 Novice Member Novice Member
edited October 2024 in Accounts Hosted

I am having issues with some of our 150+ employees not receiving payslips via email to their personal email addresses. This happens randomly even when they had been receiving them previously. I have not changed any settings or the way I email payslips. I cannot cc myself into the emails I send out as we also have the issue where our work email address is not recognised by Reckon Hosted. I have read quite a few posts with people having similar issues, as far back as two years ago! Has this been rectified? I need to be able to explain what's going on with this to our employees as they are getting extremely frustrated, as am I.

Comments

  • Cherie Lund_7034397
    Cherie Lund_7034397 Member Posts: 1 Novice Member Novice Member
    edited February 2017
    This happens to me every week, random payslips not received, have asked employees to check junk/spam folder just not received.
  • Kelly_9053791
    Kelly_9053791 Member Posts: 26 Novice Member Novice Member
    edited April 2017
    I have this problem as well - have you found a solution?
  • Dani Smith
    Dani Smith Member Posts: 2 Novice Member Novice Member
    edited April 2017
    No easy solution. I just resend as my employees request copies.
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