API - AutoEntry Issue Reckon One

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Chris P_7712295
Chris P_7712295 Member Posts: 30 Novice Member Novice Member
edited October 2024 in Reckon One
Hey guys (API team)!

The AutoEntry - Reckon One connection appears to be down.
I have the AutoEntry guys looking into it. Can API team have a look too.

I have disconnected from Identity Server and from AutoEntry then Reconnected - But still problem persists.

Can you please look into this.

Comments

  • Jason Hollis
    Jason Hollis Reckon Alumni Posts: 465 Former Reckon Staff Member Former Reckon Staff
    edited September 2020
    Hi Chris. When you re-connect can you use your reckon username (eg myusername) for reckon one and NOT your ID (eg 123456-1). Also, when you disconnect, if you are not asked to authorise AutoEntry again please let us know.
  • Chris P_7712295
    Chris P_7712295 Member Posts: 30 Novice Member Novice Member
    edited September 2020
    Yes I did connect with user name as mentioned. Was asked to authorise.
  • Jason Hollis
    Jason Hollis Reckon Alumni Posts: 465 Former Reckon Staff Member Former Reckon Staff
    edited June 2017
    Hi Chris, nothing is down at our end. After you authorise what is happening at your end?

    eg. what screen are you being returned with? Are you getting any errors?
  • Chris P_7712295
    Chris P_7712295 Member Posts: 30 Novice Member Novice Member
    edited June 2017
    Might be on Their end. No errors the invoices are being approved but not populating in R1
  • Jason Hollis
    Jason Hollis Reckon Alumni Posts: 465 Former Reckon Staff Member Former Reckon Staff
    edited June 2017
    ok. Thanks Chris. So.. in AutoEntry it says "connected" in the integrated apps section with no errors?

    Also, if you have time, what if you change a suppliers name slightly (not one used on these invoices) and then re-sync to AutoEntry - are those changes showing up? 

    ** Also depends what field they are using in R1 to display, so maybe change name in several R1 fields - again only if you have time. Will help us determine the issue.
  • Chris P_7712295
    Chris P_7712295 Member Posts: 30 Novice Member Novice Member
    edited September 2020
    AutoEntry have fixed the issue. Something to do with the API. Thank for all the great help.
  • Jason Hollis
    Jason Hollis Reckon Alumni Posts: 465 Former Reckon Staff Member Former Reckon Staff
    edited June 2017
    The API hasn't had an outage so looks to be isolated to their endpoints. Glad you are back up. 
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