Do I need to Backup??

Hans_9185123
Hans_9185123 Member Posts: 3 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Do we need to do daily backups in case we need to restore a file in the future?

Reckon said that they do backups when I called yesterday but after reading posts on the community I feel uneasy if I were to stop doing daily backups. If something were to go wrong and we needed to restore a file and we didn't have a backup this would be catastrophic! Can you please clarify?

Comments

  • Chris_7257105
    Chris_7257105 Member Posts: 8 Reckoner Reckoner
    edited August 2019
    You need to perform your own back up which you can restore if required at no additional cost. From what I gather, Reckon do perform a back up but will charge you to restore the file.
  • Zappy
    Zappy Accredited Partner Posts: 5,555 Accredited Partner Accredited Partner
    edited August 2019
    You need to back up every single day and you also need to also need to keep a backup every day for at least five days before deleting or overwriting them. You can never ever have enough redundancy. Ever. 
  • Zappy
    Zappy Accredited Partner Posts: 5,555 Accredited Partner Accredited Partner
    edited July 2017
    Really? I have never heard this before. I've never relied on a Reckon backup anyway. It's too easy to make my own. 
  • Hans_9185123
    Hans_9185123 Member Posts: 3 Novice Member Novice Member
    edited August 2019
    Thanks for the reply. However it takes us approx an hour each day to backup and since it needs to be in single user we have to have a staff member start early each day to backup. Doing the updates is painful too. It took almost a whole weekend to do the new update as we had to rebuild our data a number of times. Any suggestions?
  • Zappy
    Zappy Accredited Partner Posts: 5,555 Accredited Partner Accredited Partner
    edited July 2017
    You should do a rebuild and compact. You also may want to make a portable backup copy and restore the portable backup copy to the Q drive. It can help to reduce disk fragmentation and also to reduce the size. You might also talk to Reckon and get a copy of Enterprise sole user so you can copy the file to your desktop and see if the performance is any better. I like to upgrade the files away from the server and then restore them. 
  • Chris_7257105
    Chris_7257105 Member Posts: 8 Reckoner Reckoner
    edited July 2017

    Hi Kevin,

    Just thought I would update you on the procedure to reset a password which I copied from a community post:

    Tricia.  The procedure to change a company file password is under Company>Change Password.


    If you do not know what the Admin password is for that specific company, you will need to follow the steps that Rav has outlined and pay to have the password reset.  There are various levels of cost, depending on how quick you want Reckon to perform the task.  I have had to go down this track once in the past.  John L G

  • Hans_9185123
    Hans_9185123 Member Posts: 3 Novice Member Novice Member
    edited July 2017
    Thank you
  • Zappy
    Zappy Accredited Partner Posts: 5,555 Accredited Partner Accredited Partner
    edited July 2017
    Chris no one even mentioned passwords
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