Error with importing bank QIF files in Reckon Accounts Plus 2017
We updated to Reckon Accounts Plus 2017 2 weeks ago. Staff pays and invoice entry have been ok. I just tried to import Westpac QIF files for first time since the upgrade; an error message appeared (-6150, -1006) and a second instance of RA Plus was opened - appeared in the taskbar next to the first. On clicking 'ok' another box appeared saying 'no company open' and something about 'file in use' (-6000, -816). I saw that a QBO file had been created before the error. I rang Reckon Support and was most unhappy with the response; basically told to accept the error and just do file imports in 2 stages - ie import the QIF, let Reckon error then close and reopen Reckon and import the QBO. I was told to do a rebuild, which I did. Nothing changed.
I am most upset. Why am I being told to just accept a new error?? We have been importing QIF files for years without an issue. Why cannot Reckon pay for some decent technical help?
Would be most appreciative if someone could help out with this.